Job Description
Must have 1-3 years of experience into Software Asset Management. Provide Technical Support for Desktop, Lotus Dominos mail client and MS office products. Installation and troubleshooting of Operating systems (Windows 10) Assisting users for any issues in their day-to-day IT operations Monitoring the pending tickets and ensure regular updates Troubleshooting 1st level Local network related issues Troubleshooting 1st level laptop hardware related issues Monitor the ticket SLAs and act against the SLA warnings Troubleshoot application related issues Configure & update Antivirus software Resolve all Hardware and Paper Jam Issues with respect to Printers Coordinate with Hardware support teams and resolve any hardware failures in the printers Resolve any issues for the print service due to virus in the network. Basic understanding on working of Active Directory, DNS, DHCP Should have experience of software Vulnerabilities management & End of life and Blacklisted software management of endpoint devices. Should have knowledge of software Installation, Updating and Removal. Should have basic knowledge any software license management tool Should have basic knowledge of Excel and reporting. Should have knowledge of Windows patching and troubleshooting on endpoint devices ͏ Do The roles and responsibilities defined below indicate the co-ordinator as well as the configuration managers roles, rolled into one. The Configuration Manager is responsible for maintaining information about Configuration Items required in delivering IT services. Maintains a logical model, containing the components of the IT infrastructure (CIs) and their associations.
Ensuring that all CI s are accurately registered Interfacing with other support organizations to ensure the effective use of the CMDB and Configuration Management System Maintaining and recommending improvements to facilitate effective use and integrity of the CMDB Creating reports and analyses the CMDB when requested by the Configuration Manager Ensuring that CI Owners maintain adequate Configuration Management process disciplines and systems for the CIs they own Ensuring that authorized procedures and work practices are followed Own the SACM process end to end Make sure all changes to the CIs and the CMS are controlled, audited and reported Make sure the CMS is up-to-date Define the naming conventions for the CIs Own the CMS All updates to the CMS go through the Configuration Manager Take control of both the software and hardware CIs Control of all assets and liaison with the procurement team is one of the
key responsibilities
Define the asset disposal policy along with the customer Work closely with the change and release team to make sure the CMS is up-to-date Conduct scheduled and also ad hoc audits of the CIs Define an audit policy and audit process covering local as well as remote CIs Handle discrepancies resulting out of the audits Maintain libraries or other storage areas to hold CIs Safeguard the integrity of the logic of the CMDB and associated libraries ͏ Configuration Librarian in particular will be responsible for the following activities
• Supervise and control receipt, identification, storage and withdrawal of all supported CIs
• Supervise the functional design and support of the CMDB and associated libraries
• Assist in the identification of products and CIs
• Maintain and provide information on the status of CIs
• Number, record, store and distribute Configuration Management issues
• Record the receipt of authorized new or revised configurations and archive superseded configurations to the appropriate library
• Hold master copies of documents, software, etc.
• Notify holders of any changes to their products or CIs
• Assist in conducting audits ͏ KEY SKILLS AND COMPETENCIES Good analytic and decision-making skills. Valuable communication skills. Good presentation skills. Must have conflict resolution abilities. Technical background with demonstrated skills in at least one or multiple IT technologies / disciplines IT hardware and Software setup, management and troubleshooting capabilities Configuration Management experience on document control, source code management, and Defect Management tools Should be able to create a CMDB repository Should have understanding of the software development lifecycle Experience of working in a multi-site environment Extensive experience with SCM tools and with build automation software ͏ Mandatory
Skills:
Software Asset Management .
Experience:
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