We are looking for a skilled and customer-focused Desktop Support Engineer to provide technical support to employees and ensure the smooth functioning of IT systems. Job
Responsibilities:
• Provide technical support for desktops, laptops, printers, and other IT peripherals.
• Install and troubleshoot Windows OS and software applications.
• Resolve hardware, software, and network connectivity issues.
• Support Microsoft Office, Outlook, and Microsoft 365.
• Manage user accounts and password resets in Active Directory.
• Troubleshoot LAN, Wi-Fi, VPN, and printer issues.
• Maintain IT assets and update support tickets.
• Assist with employee onboarding and IT equipment setup.
• Ensure timely issue resolution and escalate complex problems when required. Must-Have
Skills:
• Hands-on experience with Microsoft 365.
• Knowledge of firewall configuration and troubleshooting.
• Experience with Windows Server administration and troubleshooting.
• Solid knowledge of Windows OS, hardware, and networking.
• Good communication and problem-solving skills.