Company Description Paytm is India’s leading AI-first payments and financial distribution platform, serving consumers, merchants, and enterprises across the country. The company focuses on making digital payments seamless, secure, and widely accessible, driving financial inclusion at scale. With a technology-driven approach, Paytm offers a broad suite of payment and financial services designed to support everyday transactions and business growth. Team members join a fast-paced environment where innovation, customer focus, and impact on the digital economy are central to the work. Role Description This is a full-time, on-site Team Leader role based for multiple locations i.e. Shimla Rural, Paonta Sahib, Nalagarh, Reckongpeo and Theog. The Team Leader will oversee a local team, plan daily activities, and ensure operational and performance targets are met. Responsibilities include guiding team members, monitoring productivity and quality of work, resolving issues or escalations, and aligning the team’s efforts with Paytm’s service and customer experience standards. The role involves coordinating with internal stakeholders, providing regular reports on performance metrics, and supporting training and development to improve skills and outcomes.



The Team Leader will also contribute to process improvements and foster a collaborative, accountable work culture. Qualifications
• Ability to lead, motivate, and manage teams, including experience in supervision, coaching, and performance management.
• Strong communication and interpersonal skills, with the ability to collaborate effectively with team members and cross-functional stakeholders.
• Analytical and problem-solving abilities, including comfort with tracking metrics, identifying issues, and implementing practical solutions.
• Organizational and time management skills to handle multiple tasks, set priorities, and meet deadlines in a fast-paced environment.
• Familiarity with digital payments, financial services, or technology-driven operations is preferred.
• Comfort with using basic productivity tools and systems; willingness to learn current platforms and processes.
• Previous experience in a team lead or similar role, ideally in operations, sales, customer service, or field management.
• Bachelor’s degree or equivalent practical experience; local language proficiency and knowledge of the Shimla Rural area are an advantage.

📌 Team Leader (India)
🏢 Paytm
📍 India