Purpose/Objective To ensure smooth coordination and communication between customers, shipping lines, transporters, and internal departments for efficient handling of import/export cargo at the Container Freight Station. The role focuses on delivering excellent customer experience while maintaining compliance with operational and regulatory requirements.

Key Responsibilities
of Role 1. Customer Interaction & Support: o Act as the primary point of contact for customers regarding cargo status, documentation, and service queries. o Provide timely updates on container movement, clearance status, and delivery schedules. o First level of escalation to ensure resolution of customers queries and overall customer satisfaction. 2. Documentation & Compliance: o Co-ordinate shipments and mentor team to meet all customer SOP requirements. o Co-ordinate with documentation team for shipping documents framework. o Ensure compliance with customs regulations and CFS operational procedures. 3. Coordination: o Liaise with shipping lines, CHA (Custom House Agents), transporters,



and internal teams for smooth cargo handling. o Coordinate with operations and billing teams to resolve discrepancies and ensure accurate invoicing. 4. Issue Resolution: o Handle customer complaints and service issues promptly and professionally. o Escalate unresolved issues to the concerned department or manager. 5. Reporting & Record Keeping: o Maintain accurate records of customer interactions, cargo status, and documentation. o Prepare daily/weekly reports on customer service performance and cargo movement . Skills & Competencies:
• Robust communication and interpersonal Qualifications and Experience
• Bachelor’s degree in Business Administration, Logistics, or related field.
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Experience:
5-7 years in sales within CFS, logistics, or freight forwarding industry.
• Familiarity with EDI systems and shipping line coordination is an advantage.

📌 Assistant Customer Service Manager (Ahmedabad)
🏢 Adani Ports and SEZ
📍 Ahmedabad