E-Relationship Associate – Email & Chat Support (Non-Voice) Company / Payroll: Flexwork Process: International Email & Live Chat Support – US & UK Projects

Location:
Perungudi, Chennai

Experience:
Freshers and candidates with 1–3 years of experience Qualification: Any Graduate Job Overview Flexwork is hiring E-Relationship Associates for an international customer support process serving US and UK customers for a Boston-based multinational client. We are looking for candidates with strong written English communication, good typing skills, attention to detail, and a customer-focused attitude. This is a non-voice customer support role, where customer interactions are handled primarily through email and live chat.

Key Responsibilities
• Respond to customer queries through email and live chat.
• Understand customer concerns and provide accurate, appropriate resolutions.
• Maintain skilled, courteous, and clear written communication.
• Resolve customer queries within defined turnaround times and service standards.
• Escalate complex issues to the relevant teams.
• Maintain accurate records of customer interactions.
• Meet quality, productivity, response-time, and customer satisfaction targets.
• Handle multiple customer conversations while maintaining accuracy and service quality. Eligibility Criteria
• Any graduate; freshers are welcome to apply.
• Candidates with 1–3 years of relevant experience may also be considered.
• Good English reading, writing, and comprehension skills.




• Strong written communication and professional email etiquette.
• Good typing speed, computer literacy, and attention to detail.
• Ability to multitask and manage multiple chat conversations.
• Customer-oriented approach and problem-solving ability.
• Willingness to work night shifts, rotational shifts, and rotational week-offs.
• Candidates must be comfortable working on US and UK customer support projects. Salary and Employment Terms Freshers
• Monthly take-home

salary:
₹15,000–₹18,000, depending on interview performance and the applicable role.
• Initial two month internship/probation period, with potential full-time conversion based on performance and business requirements. Experienced Candidates
• Salary negotiable based on relevant experience, interview performance, and the applicable position. Payroll: Flexwork Salary and employment terms will be communicated during the recruitment process. Work Mode and Shift
• Work mode: Work from Office / Work from Home / Hybrid, depending on the specific opening and business requirements.
• Shift: Night shifts and rotational shifts supporting US and UK operations.
• Week-off: Rotational.



Interview Process Round 1 – Communication And Skills Assessment
• English written communication assessment
• Mock chat assessment
• Typing test Round 2 – Project Manager Discussion Round 3 – HR Discussion with Flexwork HR Candidates must successfully complete the applicable assessment and interview rounds. Walk-in Interview Details Walk-in Date: Saturday, 31 October 2026 Venue 8th Floor, Co-works, Sterling Technopolis, Old Mahabalipuram Road (OMR), Perungudi, Chennai – 600096. Mandatory Instructions for Candidates
• Book your interview slot in advance by sending your updated resume through WhatsApp to (phone hidden) or by emailing [email protected].
• Write Sharmila Balaji at the top of your CV/resume.
• Carry an updated resume and a printed copy of this

job description
or interview invitation.
• Once you reach the venue, call (phone hidden) for directions and assistance.
• Attend only if you are comfortable with the night-shift requirements, rotational week-offs, and the applicable employment terms.
• Candidates will be paid from their date of joining, subject to the applicable payroll and attendance process. Important: This is a non-voice role. Customer interactions are handled primarily through email and live chat. For Slot Booking And Enquiries
• WhatsApp: 98400 12903
• Email: [email protected]
• Alternate contact: (phone hidden)

Skills:
chat,customer,communication,assessment,english,email

📌 INTERNATIONAL NON VOICE PROCESS (Chennai)
🏢 TechGlora Integrated IT Services
📍 Chennai