Job Description
(JD): International Voice Process – Customer Support Executive Job Title: International Customer Support Engineer– Voice Process

Experience:
Experienced Employment Type: Full-time Shift: US Night Shift Work

Location:
Ambit IT
- Ambattur , Chennai Job Summary We are looking for a customer-oriented International Customer Support Executive to handle inbound and/or outbound calls from international customers. The candidate will be responsible for addressing customer queries, resolving complaints, providing accurate information, and delivering excellent customer service through professional verbal communication. Roles and Responsibilities
• Handle inbound and/or outbound calls from international customers in a skilled manner.
• Understand customer concerns and provide accurate information and effective solutions.
• Resolve customer queries related to products, services, billing, payments, orders, and account management, depending on the process.
• Maintain excellent verbal communication and demonstrate active listening during customer interactions.
• Handle customer complaints, objections, and escalations professionally.




• Provide first-call resolution wherever possible and ensure timely follow-up on unresolved issues.
• Verify customer details and maintain accurate records of calls and interactions in CRM or ticketing systems.
• Meet daily and monthly performance targets, including call quality, customer satisfaction, Average Handling Time (AHT), and productivity.
• Follow company policies, standard operating procedures (SOPs), and quality guidelines.
• Coordinate with relevant internal teams to resolve customer issues efficiently.
• Maintain customer confidentiality and adhere to data protection policies.
• Be flexible to work in night shifts, rotational shifts, weekends, and holidays as per business requirements. Required Skills
• Excellent spoken English and strong verbal communication skills.
• Good listening, interpersonal, and problem-solving abilities.
• Confidence in handling international customers over the phone.
• Ability to manage difficult conversations with patience and professionalism.
• Basic computer knowledge and familiarity with MS Office.
• Ability to multitask while communicating with customers.
• Customer-focused attitude and willingness to learn.

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