Walkin Interview-Service desk SME-Chennai-31-Oct-26 Dear Candidate, Greetings from TCS We are inviting you for the walkin interview for Service desk-SME role. Experience-6 to 10 yrs Roles & responsibility;
- SN Responsibility of / Expectations from the Role
• Provide real-time technical guidance to L1 analysts and own complex or high-impact escalations through resolution.
• Diagnose issues across workplace technologies, identity, access, collaboration, connectivity and endpoint.
• Coordinate effectively with L2/L3, application, infrastructure, security and vendor teams, with clear ownership and evidence-based escalation.
• Review queue Monitoring, aging, repeat contacts, reassignment patterns, SLA risks, FCR/FLR, MTTR and KPIs
• Deliver KT,



shadow and reverse-shadow sessions, technical coaching, floor support and targeted refresher training.
• Drive shift-left, self-service, chatbot, remote action, workflow, and automation opportunities with measurable perks.
• Support transition readiness including access validation, tool readiness, support model definition, escalation matrix, operational acceptance and go-live/hyper care.
• Conduct ticket and interaction quality reviews and ensure adherence to ITIL, security, privacy and customer-specific controls.

📌 Service desk-SME (Chennai)
🏢 Tata Consultancy Services
📍 Chennai