Company Description Revanza Developers is a real estate development company based in Tamil Nadu, specializing in thoughtfully planned residential communities. The organization focuses on quality construction, transparent processes, and innovative design to deliver homes that meet modern lifestyle needs. Projects are strategically located to offer convenient access, strong infrastructure, and long-term value for residents and investors. With an emphasis on sustainable planning and customer-centric development, Revanza Developers aims to build communities that foster comfort, trust, and growth. Role OverviewWe are looking for a customer-focused CRM Manager to manage the complete post-sales customer journey—from plot booking and payment collection to documentation, registration, and handover. The role requires strong coordination with sales, accounts, legal, and project teams to deliver a smooth customer experience and timely completion of commitments.

Key Responsibilities
Customer Relationship Management
• Act as the primary contact for customers after booking and ensure a smooth handover from the sales team.
• Explain payment schedules, documentation requirements, registration procedures, and project updates clearly.
• Handle customer queries, complaints, and escalations with timely follow-up and closure.
• Build customer relationships that support referrals and repeat purchases. Booking and Documentation
• Verify booking forms, customer KYC, plot details, pricing, discounts, and approved payment terms.
• Coordinate allotment letters, sale agreements, payment receipts, and other customer documents.
• Maintain accurate customer files, plot allocation records, and booking status.
• Process cancellation, refund, transfer, and name-change requests according to company policy and approvals. Collections and Account Coordination
• Track payment schedules, send reminders, and follow up on outstanding amounts.
• Work with accounts to reconcile collections, issue receipts,



and resolve payment discrepancies.
• Monitor overdue accounts and escalate payment risks promptly.
• Coordinate home or plot loan documentation with customers and financial institutions. Registration and Handover
• Coordinate with legal teams, customers, banks, and registration support teams to arrange sale deed execution.
• Ensure required documents, payment clearances, and internal approvals are ready before registration.
• Coordinate plot identification, boundary verification, possession documentation, and handover with the project team.
• Track pending commitments and follow through until closure. Team Management and Reporting
• Lead CRM executives, allocate responsibilities, and monitor follow-up quality.
• Maintain accurate records in CRM software and establish transparent customer communication processes.
• Prepare reports on bookings, collections, outstanding payments, registrations, cancellations, and complaints.
• Keep customer communications aligned with approved project information and company commitments. Candidate Requirements
• Bachelor’s degree in any discipline; an MBA is an advantage.
• 5–8 years of experience in real estate CRM or post-sales operations, with experience managing a team.
• Preference for candidates with residential plotted development experience.
• Working knowledge of booking documentation, payment reconciliation, sale agreements, and registration coordination.
• Strong communication, negotiation, problem-solving, and customer-handling skills.
• Proficiency in CRM software, MS Excel, and MIS reporting.
• Fluency in Tamil and English.
• Willingness to travel to project sites and registration offices as required. Key Performance Indicators
• Collections against agreed payment schedules.
• Reduction in overdue receivables.
• Accuracy and timely completion of customer documentation.
• Registration and handover completion against schedules.
• Customer query resolution time and satisfaction.
• CRM data accuracy and timely reporting.

📌 Customer Relationship Management Manager (Coimbatore)
🏢 Revanza Developers
📍 Coimbatore