We are looking for a proactive and customer-focused Customer Experience Executive to manage guest grievances and ensure smooth resolution of issues across our hotel properties.
Key Responsibilities
Handle guest complaints post-check-in and post-check-out. Resolve grievances related to service, room issues, refunds, and billing. Coordinate with property teams and OTAs for timely resolution. Manage negative reviews and improve guest satisfaction. Track complaints, follow up on pending cases, and prevent recurring issues.
Requirements:
Robust communication and problem-solving skills. Experience in hospitality, guest relations, or customer support preferred. Excellent coordination and follow-up skills. ?
Location:
Udaipur/Jaipur Interested candidates can share their CV at [email protected] or apply directly.