British High Commission is looking for a Helpdesk Manager who will be responsible for leading on the Estates Helpdesk for Recent Delhi and deliver comprehensive administrative support for the operations of the Estates department, this includes managing the Estates Technical supervisor’s response and supervising the work requests. It is the responsibility of the Helpdesk manager to review Estates requests everyday and remind technical team on necessary action required on each outstanding request and update changes every day. It involves preparing and presenting Management Information to Head of Estates Operations India and leading on all external communication from Delhi Estates. The role is designated as the central communication’s Hub lead role for all matters pertaining to Estates. Roles and responsibilities / what will the jobholder be expected to achieve: Leading on Estates Helpdesk Automations and Power BI
- 30% The jobholder will be responsible for managing day to day queries received at Helpdesk and ensuring the requests are prioritised, responded, and managed within the SLA. The Helpdesk Manager

key responsibilities
will include leading on Automation, Microsoft Flows and Power BI reports to manage the Helpdesk. You will be required to communicate effectively and answer complex queries with an aim to provide resolution within required SLA, this needs excellent communication and problem-solving skills. A key responsibility includes ensuring the swift and successful completion of assigned works by coordinating with the technical team to prioritize tasks according to urgency, and to provide timely updates under varying circumstances.



You will be accountable for preparing management information related to Estates Helpdesk, Contracts and Inventories and submit it to Head of Estates Operations India every week for discussion and update. This also includes overseeing various projects ranging from immediate, short-term tasks to long-term strategic planning and the day-to-day management necessary to maintain optimal performance of the Estates. The jobholder is expected to stay informed of performance metrics trade-wise, location-wise, and concern-wise, providing thorough explanations for any variances or deviations in the monthly reports. The jobholder will also coordinate various Estate management audits and technical inspections, acting as the liaison for IT-related matters. Additional administrative duties may be assigned as needed to ensure the smooth and efficient functioning of departmental activities. Budget and Contract Management
- 30% The Helpdesk Manager will lead on Budget and as Contract manager for few major Estates Contracts and will also lead on procurement of items necessary for purchase to resolve ongoing requests. You must liaise with stores to check the inventory is maintained and the stock is available for major area of concern/complaints. The incumbent will be responsible for managing contracts,



identifying ways to increase efficiency and improve productivity, collecting and collating data for forecasting and planning purposes. Supervising and Team Management -20% The Jobholder will be responsible for organising the work loads of Technical Estates Supervisors and providing timely guidance and support they need to complete the jobs assigned to them, this includes monitoring the workflows on a timely basis. The Helpdesk manager must proactively raise issues and concerns with Head of Estates and escalate matters where necessary. The helpdesk manager should receive daily inputs from the supervisors and update response on the requests. You also be responsible for compiling and updating Estates preventive maintenance master data and ensuring that schedules are communicated and delivered on time. You will be responsible for mentoring and coaching Estates Supervisors on dealing with day-to-day Estates requests and projects. The Helpdesk manager is expected to share ideas and innovations to improve our approach to Estates Management. Communication and Team Management
- 20% The Helpdesk Manager will be responsible for all communication from Delhi Estates that includes responses, weekly updates to staff, bulletin submissions, newsletters etc. You should make sure the external communication is timely managed. The role entails devising and executing an effective communication strategy to enhance outreach for the Estates, thereby ensuring a stronger focus on customer satisfaction. We will accept only online applications by 11 November 2026 (latest by 23:55 hours IST).

📌 Help Desk Manager (New Delhi)
🏢 British High Commission in India
📍 New Delhi