Job Description
Deskside Support EngineerJob Title: Deskside Support Engineer Employment Type: Full time

Experience:
2+ Years

Salary:
Up to ₹25,000 per month

Location:
Chennai Job SummaryWe are looking for a proactive and customer-focused Deskside Support Engineer to provide onsite technical support for desktops, laptops, printers, software applications, and basic network infrastructure. The ideal candidate should have strong troubleshooting skills, good communication abilities, and experience supporting enterprise IT environments.

Key Responsibilities
• Provide onsite technical support for desktops, laptops, printers, and peripheral devices.
• Install, configure, and troubleshoot Windows 10/11 operating systems.
• Support Microsoft 365 applications, including Outlook, Teams, OneDrive, and Office Suite.
• Perform hardware installations, upgrades, repairs, and break-fix activities.
• Deploy and image desktops and laptops using standard enterprise procedures.
• Manage user accounts, password resets, and Active Directory administration.
• Support Microsoft Entra ID (Azure AD) and Multi-Factor Authentication (MFA).
• Manage incidents and service requests using ServiceNow or other ITSM tools.
• Install, configure, and troubleshoot software applications.
• Maintain IT asset inventory and technical documentation.
• Coordinate with internal teams and third-party vendors to resolve technical issues.
• Ensure compliance with IT policies,



security standards, and support procedures. Basic Networking Responsibilities
• Understand TCP/IP, DNS, DHCP, and IP addressing.
• Troubleshoot wired and wireless network connectivity issues.
• Demonstrate basic knowledge of LAN/WAN environments.
• Understand network switches, routers, and VLAN concepts.
• Diagnose network cable, switch port, and connectivity issues.
• Configure and troubleshoot VPN and remote access connections.
• Support network printers and shared network resources. Required Skills
• Windows 10/11 administration and troubleshooting.
• Microsoft 365 applications and services.
• Active Directory and Microsoft Entra ID (Azure AD).
• Hardware and software troubleshooting.
• Laptop and desktop imaging and deployment.
• Experience with ServiceNow or other ITSM ticketing tools.
• Basic networking knowledge, including DNS, DHCP, TCP/IP, LAN, and WAN.
• Strong communication, problem-solving, and customer service skills. Experience and Qualifications
• Minimum 2 years of experience in deskside support, desktop support, or IT support.
• Relevant IT qualification or technical certification is preferred.
• Ability to work onsite in DLF Phase 3, Sector 24, Gurugram.
• Strong troubleshooting and time-management skills. Salary and Benefits
•

Salary:
Up to ₹25,000 per month.
• Employment: Full-Time.
• Work

Location:
Chennai

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