> About the Gurus
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> Chargeback Gurus(CBG) is the leading automated AI-orchestrated chargeback managementplatform, helping merchants protect and recover more revenue. CBG’s solutionsare powered by sophisticated technologies, rich analytics, and deepindustry expertise.
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> With real-timeinsights and flexible delivery models, CBG equips merchants withthe tools and technology needed for effective chargebackprevention and recovery. CBG aligns 100% with client goalsand operates with integrity, transparency, and an unprecedented levelof security and compliance.
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> For more information,visit www.chargebackgurus.com.
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> Dutiesand Responsibilities
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·Work in the Business Operationsteam to service top US clients to fight, prevent and recover revenue lost dueto chargebacks

·Review cases due to credit cardfraud and investigate the case to find a solution

·Processing and disputing creditcard charge backs and inquiries to recover funds - including investigations ofChargebacks and communications with external partners

·Engaging with both internal andexternal stakeholders to assist with investigation to root cause of losses

·Tracking and maintaining fraudincident reports and other related analysis

·Work with clients to collect anddocument information that may be used in resolving outstanding disputes

·Ensure that all chargebackactivities are handled in accordance with regulatory requirements

·Compile the figures from variousdatabases to build the team monthly chargeback report

·Validating chargeback report byutilizing internal and external software systems

·Providing support for specialprojects as required

·Ensuring adherence to qualityparameters

·Analyze and develop serviceimprovement strategies in response to client feedback

·Support in complaint monitoringand effective and timely complaint resolution.

Requirements

·Good knowledge of MS Officeprograms including Word, Outlook,



Excel and PowerPoint and PDF and ability torun reports and analyze large data sets

·Be a good team player andcollaborate well with others with respect and dignity

·Good verbal and writtencommunication skills

·Ability to interact with clientand team members in a professional and respectful manner

·Proven ability to multi-task,handle stressful situations and deadline pressures

·Work schedule flexibility anabsolute requirement based on business needs of a multi-shift operation (Both General and Night Shifts)

·Problem-solving skills. Accuracyand attention to detail

·Should be creative, systematicand quick learner and Strong oral and written competency ·

ISMS Mandatory training

Ensuring compliance with ISMS requirements, including timely completion of all mandatory information security training, is an essential part of this role.

PII Data Protection Clause for Candidate data retention and deletion

In accordance with ISO/IEC 27001:2022, particularly Annex A 5.34 Privacy and Protection of PII, the organization ensures that all Personally Identifiable Information (PII) collected during the recruitment process is handled lawfully, securely, and in alignment with relevant privacy, legal, regulatory, and contractual obligations. Candidate information including resumes, application forms, assessments, communication records, and any other identifiable data will be retained for a maximum of three (3) months from the date of submission or last activity. After this retention period, if the candidate is not selected, all associated PII will be permanently deleted from organizational records using secure deletion methods appropriate to the storage medium.

The organization maintains dedicated policies and procedures for the preservation, privacy, and protection of PII, with defined roles and responsibilities to ensure proper handling throughout its lifecycle. All processing of candidate PII is restricted to authorized personnel and aligned with data minimization, access control, and secure disposal requirements as required by ISO 27001:2022 Annex A 5.34.

📌 Associate (Chennai)
🏢 Chargeback Gurus Fintech
📍 Chennai