About The Opportunity A fast-growing customer experience solutions provider in India, we empower global brands with seamless, empathetic, and technology-driven chat support. Our team delivers real-time, resolution-focused conversations to users across e-commerce, SaaS, and FinTech — operating from state-of-the-art on-site centers with a culture built on speed, clarity, and customer-first thinking. Role & Responsibilities
• Respond to customer inquiries via live chat with speed, accuracy, and empathy — resolving issues in 1-2 messages where possible.
• Document all interactions in CRM systems, flagging escalations and recurring pain points for process improvement.
• Follow brand voice and compliance guidelines while adapting tone to customer sentiment and issue severity.
• Collaborate with team leads to optimize response templates, reduce resolution time, and improve CSAT scores.
• Complete daily performance targets for chat volume, first-response time, and customer satisfaction ratings.
• Participate in weekly training modules on product updates, compliance protocols, and AI-assisted chat tools.



Skills & Qualifications
• Must-Have
• Chat support experience on Zendesk, Freshdesk, or Intercom
• Proficiency in English (written & spoken) with explicit diction and grammar
• Basic CRM navigation (Salesforce, HubSpot, or similar)
• Typing speed of 40+ WPM
• Ability to multitask across 3–5 concurrent chat sessions
• Experience handling billing, product, or technical queries
• Preferred
• Knowledge of e-commerce platforms (Shopify, Amazon Seller Central)
• Previous exposure to AI chatbot handoff workflows
• Cross-cultural communication experience (US/EU/ANZ timezones) Benefits & Culture Highlights
• Performance-linked bonus up to 35k/month + attendance incentives
• On-site facilities with high-speed Wi-Fi, ergonomic seating, and 24/7 security
• Weekly town halls, recognition programs, and internal career mobility tracks

Skills:
freshdesk,crm,customer,intercom,communication,hubspot,chat,zendesk,salesforce,commerce

📌 Chat Customer Service Representative (Ahmedabad)
🏢 MG
📍 Ahmedabad