Job Title: Customer Success Analyst Company: Krishna Jewellers Pearls & Gems Private Limited (KJPGPL)

Location:
Jubilee Hills, Hyderabad Reporting To: Data Operations Manager ? Why Join KJPGPL as a Customer Success Analyst?
• ? Day shift role for a better work-life balance
• ? Competitive compensation in the market
• ? Prime office location in Jubilee Hills, Hyderabad
• ? Strong growth opportunities opportunities
• ? Positive and employee-friendly work culture
• ? Opportunity to work with a trusted and reputed jewellery brand ✨

About the Role
We are looking for a detail-oriented and customer-focused Customer Success Analyst to support our high-volume data processing and customer engagement operations. This role involves handling outbound calls, analyzing customer interactions, improving performance, and enhancing customer satisfaction through data-driven insights. The ideal candidate will play a key role in optimizing the customer journey—from initial contact to long-term engagement—while maintaining high service standards and improving key metrics such as FCR, AHT, SLA, CSAT, and NPS. ?

Key Responsibilities
1. Customer Interaction & Outbound Calling
• Make effective and productive outbound calls
• Engage with customers based on assigned segments
• Ensure adherence toKPI’s such as Handling Premier Customers Profiles,



KYC updation, Explaining about schemes and offers, collecting referrals, Inviting for a store visit, Post sales service calls. 2. Performance & Analysis
• Analyze call data and customer interactions to identify trends and areas for improvement
• Improve customer experience and retention through actionable insights
• Regularly update customer details and interaction notes
• Validate and maintain the customer database ? Qualifications
• Any Graduate
• 1–6 years of outbound calling experience preferred
• Experience in outbound call centre operations will be preferred
• Proficiency in any two languages among Telugu, Hindi, and English preferred
• Immediate joiners are preferred ? Skills Required
• Strong customer service and relationship-building abilities
• Basic knowledge of CRM tools
• Customer empathy and attention to detail
• Good voice modulation and listening skills ? Compensation & Benefits
• Competitive salary with attractive incentives
• Provident Fund (PF)
• Paid leaves
• Daily snacks
• Yearly bonus
• Health insurance
• Learning and development opportunities
• Friendly and supportive work environment Please contact me at +91 (phone hidden). Please email me at [email protected].

📌 Customer Success Analyst (Hyderabad)
🏢 Krishna Jewellers Pearls & Gems Private
📍 Hyderabad