Job description
• Coordinate with the shipper, overseas agent, shipping line/Nvocc and co-loaders.
• Ensure accurate forecasting and updation of shipment expenses and income in the L-Shipping system based on the approved sales proposal.
• Plan shipments and coordinate the required operational activities.
• Place bookings with the shipping line / Nvocc
• Share booking confirmations with the shipper, including vessel details and applicable cut-off timings.
• Coordinate with the transporter for shipment-related arrangements.
• Coordinate with the CHA (Customs House Agent) for customs-related formalities.
• Obtain Form 13 from the shipping line.
• Obtain SSR/VIA permission from the shipping line, wherever required.
• Prepare and update the Weekly Projection Report.
• Ensure timely and accurate updation of the DSR (Agent Shared DSR & Daily DSR)
• Complete invoicing/billing to the shipper and overseas agent as per the agreed rates and SOP within 3 days of vessel sailing.
• Ensure job closure in the system within 5 days of vessel sailing. Customer Service
• Positive knowledge of handling different type of shipments.




• Well versed with various inco-terms.
• Co-ordination with Client, Overseas Agent for pre shipment activities.
• Co-ordination with Shipping Line / Co-loader for placing booking.
• Updating client on the status of the shipment.
• Sharing all drafts with clients & seeking approval.
• Sharing pre alert with the client.
• Opening job in system and updating all the fields. Documentation / Operation
• Co-ordinating with the shipping line / co-loader for the arrival of the shipment.
• Procuring Invoice from shipping line / co-loader / CHA / Transporter and booking in the system.
• Well versed with Invoicing aspect.
• Good knowledge of managing Accruals in system. QUALIFICATIONS & COMPETENCIES
• 6+years of relevant industry experience
• Bachelor or MBA degree
• xperience in Customer Service & Operations
• Exports Experience is required
• Good communication skills in English, Hindi & respective regional language, both oral and written.
• Confident, self-driven and a team player.

📌 Assistant Operations Manager (Mumbai)
🏢 Savino Del Bene
📍 Mumbai