About the Role
You will lead hands-on development of ServiceNow offerings under our new platform practice — translating architecture into working modules: log-pattern detection logic, incident auto-creation/update workflows, and integrations with existing ServiceNow instances. You will also guide a small delivery team (including interns/junior developers) day-to-day.

What You'll Do
• Lead configuration and development across ITSM and ITOM/Event Management modules
• Build and maintain integrations that ingest application/infrastructure audit logs and match them against known error patterns and abnormal-activity rules
• Develop the logic that checks for existing related incidents and auto-creates/updates incidents with linked historical context (root cause, resolution notes)
• Build workflows in Flow Designer, Business Rules, Script Includes, and Scripted/REST APIs
• Own sprint-level delivery: break down architecture into tasks, assign and review work across the dev team, unblock issues
• Conduct code reviews and enforce coding/scripting standards set by the Architect
• Support UAT, defect triage, and go-live activities; write/maintain technical documentation




• Mentor junior developers and interns (including ServiceNow University-certified new hires) as the delivery bench grows
• Participate in solutioning discussions and provide effort estimates for new features/use cases Must-Have

Skills:
• Strong hands-on ServiceNow development: Glide API, Business Rules, Client Scripts, UI Policies, Script Includes, Flow Designer
• Experience with Scripted REST APIs and third-party integrations (auth, MID Server, Integration Hub spokes)
• Working knowledge of ITSM (Incident, Problem, Change) and exposure to ITOM/Event Management
• Comfortable with CMDB relationships and querying (GlideRecord, GlideAggregate)
• Experience leading or mentoring a small dev team (2–4 people)
• Solid debugging skills across ServiceNow logs and integration payloads Good to Have:
• Experience with log/monitoring tool integrations (Splunk, Dynatrace, ELK, etc.)
• Exposure to ServiceNow AI features (Predictive Intelligence) or ML-based text/log matching
• Prior experience building a new module/offering rather than just BAU support Certifications: Mandatory: CSA (Certified System Administrator) Strongly preferred: CIS-ITSM Plus: CIS-Event Management

📌 ServiceNow Lead Developer (Hyderabad)
🏢 Maple Learning Solutions
📍 Hyderabad