Department: Wedding & Events Reports to: Founder / Managing Director

Location:
Chandigarh Employment Type: Full-time

Experience:
8–12 years in weddings/events, with at least 3 years in a leadership role Role SummaryThe Business Head will own the complete wedding planning business: revenue, profitability, client experience, team performance and brand reputation. This person will build the sales engine, lead planners and operations teams, and make sure every wedding is delivered on time, on budget and above client expectations.

Key Responsibilities
1. Business Growth & Revenue
• Own annual revenue, booking and profit targets for the wedding vertical.
• Build and execute the sales strategy: lead generation, client meetings, proposals and deal closure.
• Develop partnerships with venues, hotels, wedding influencers, photographers and other referral sources.
• Plan and launch recent offerings such as destination, themed and luxury weddings.
• Track the sales funnel, conversion rates and pipeline every week. 2. Client Relationships
• Personally handle high-value and key client meetings and negotiations.
• Make sure every client gets a clear vision, a transparent budget and regular updates.
• Resolve escalations and conflicts with families calmly and quickly.
• Build repeat business and referrals through excellent client experience. 3. Operations & Event Delivery
• Oversee planning, execution and wedding-day delivery for all events.
• Set up SOPs for timelines, checklists, vendor coordination and contingency plans.
• Make fast decisions on the wedding day when problems arise (vendor delays, weather, last-minute changes).
• Review quality across decor, catering, entertainment, logistics and guest experience. 4. Vendor & Budget Management




• Build and manage a reliable vendor network (decorators, caterers, DJs, photographers, florists, travel and logistics).
• Negotiate rates and contracts to protect margins without hurting quality.
• Approve event budgets, track costs against estimates and control leakages. 5. Team Leadership
• Hire, train and mentor wedding planners, coordinators and sales executives.
• Set clear targets and KPIs for each team member and review performance regularly.
• Build a culture of accountability, creativity and calm under pressure.
• Use tools such as DISC profiling to place the right people in the right roles (client-facing, creative, operations). 6. Finance & Reporting
• Prepare monthly P&L;, collections and event-wise profitability reports.
• Make sure client payments and vendor payments follow agreed schedules.
• Share business performance and forecasts with management.
• Key Performance Indicators :
• Revenue and profit margin against target
• Number of bookings and lead-to-booking conversion rate
• Client satisfaction score, repeat clients and referrals
• Event delivery quality (on-time, within budget, zero major escalations)
• Team productivity and retention
• Vendor cost savings and payment discipline Required Qualifications &

Skills:
• Graduate in any stream; MBA or event management qualification is a plus.
• Proven track record in wedding planning, event management or hospitality business.
• Strong sales, negotiation and deal-closing skills.
• Good understanding of budgets, P&L; and vendor contracts.
• Excellent communication in Hindi and English (Punjabi is an advantage).
• Ability to lead a team and stay calm in high-pressure situations.
• Willingness to work long hours and weekends during wedding

📌 Business Head (Chandigarh)
🏢 Kreative Events
📍 Chandigarh