Please read carefully. Preferred Eligibility
• Degree: Bachelor’s degree in Hotel Management, Hospitality, Business Administration, or related field.
• Domain Expertise: Proven track record in managing central reservations, luxury wellness bookings, HNI guest correspondence, room inventory allocation, and rate parity across direct and trade channels.
•

Experience:
Minimum 5+ years of total reservation and guest relations experience, with at least 2+ years leading a central reservations desk in an ultra-luxury resort, wellness retreat, or boutique destination spa network.
• Full-time corporate office role based in Gurgaon; comfortable coordinating with in office operations and medical teams. Full time on-site Role
• Central Reservation Manager
•

Location:
Gurgaon (Corporate Office)

Job Description
• Central Booking & Inventory Management
• Inbound Lead Handling & Conversions
• Coordination with Dehradun Clinical & Operations Desks
• Channel & Travel Trade Bookings
• Payment Processing & Invoicing




• Pre-Arrival Guest Experience and pre-arrival documentation, journey guidelines, Sattvic sanctuary policies, and prompt confirmation notes. Must-Have Skills & Qualities
• Mastery of modern Hotel Property Management Systems
• Exceptional consultative phone and written communication skills
• Clear understanding of medical wellness stays
• High operational discipline, attention to detail, and calm crisis-handling
• Fluency in English and Hindi

How to Apply
Send the following to [email protected]
• Your updated CV/Resume
• Answers to these questions in the email:
• How many years of reservations experience do you have in a luxury wellness resort?
• Are you comfortable working in our Gurgaon corporate office?
• Which Property Management Systems or booking engines have you actively worked on?
• What is your current CTC, expected CTC, and notice period?
• Can you join within 20 days of selection?

📌 Reservation Manager (Dehradun)
🏢 Om Kalyanam
📍 Dehradun