Customer Implementation & Success Intern — Guardex Duration: 3–4 months Stipend: ₹15,000–₹20,000 per month PPO Opportunity: Based on performance Work directly with: The founder and deployment team

About the role
Guardex uses AI-powered video analytics to help businesses improve safety, compliance, and operational efficiency. We are looking for a meticulous, highly organised, and proactive individual to coordinate customer implementations, manage projects, and build strong customer relationships. You will work with customers and internal teams to turn feedback into action and keep projects moving. Attention to detail, diligence, and consistent follow-through are the core requirements.

Key responsibilities
• Customer relationship management: Build trust, understand expectations, and maintain consistent, skilled communication.
• Project planning: Break requirements into actionable tasks, define milestones, and coordinate ownership and timelines.
• Execution tracking: Monitor deliverables, dependencies, and pending actions to keep projects progressing.
• Prioritisation and change management: Track changing requirements, assess their impact, and align stakeholders on priorities.
• Customer communication: Participate in review calls, conduct follow-ups, and communicate progress and next steps.
• Requirements gathering: Translate customer discussions into actionable inputs for the deployment team.
• Documentation and reporting: Maintain accurate meeting summaries, project trackers, customer records, and status reports.
• Quality and closure: Verify completed work against expectations and ensure customer feedback reaches closure.
• Risk management and escalation: Identify blockers and delays early,



follow up on resolutions, and escalate with clear context.
• Process improvement: Create repeatable workflows that make customer delivery more organised and efficient. What we are looking for
• Exceptional attention to detail: You notice gaps, maintain accurate records, and check your work thoroughly.
• Strong organisational

skills:
You bring structure to multiple tasks, deadlines, and changing priorities.
• Ownership and diligence: You follow through without repeated reminders.
• Project management aptitude: You can plan work, track progress, coordinate people, and identify priorities.
• Clear communication: You listen carefully, ask thoughtful questions, and express yourself clearly.
• Relationship-building

skills:
You are patient, responsive, and comfortable working with different stakeholders.
• Proactive problem-solving: You anticipate issues and take initiative.
• Technical curiosity: You enjoy learning software and understanding technology products.
• Comfort with spreadsheets, documentation tools, and task-management platforms. Final-year students and recent graduates who can commit to the full internship are welcome to apply. What you will gain Hands-on experience in project management, customer relationship management, and implementation coordination, with direct founder mentorship and exposure to live AI deployments. High-performing interns will be considered for a full-time position through a PPO.

How to apply
Email your resume to [email protected], along with an answer to: “Tell us about a time you were exceptionally organised and diligent. What were you managing, how did you track the details, and how did you ensure completion?”

📌 Customer Implementation (New Delhi)
🏢 Guardex.ai
📍 New Delhi