We are hiring: Help Desk Technician – Part time We are looking for Help Desk Technicians to provide customer support for our client. Position Details:
• Contract Type: B2B
• Working Days: Monday to Friday
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Working Hours
6:30 AM – 10:30 AM EST
• Schedule: 4 hours per day

Key Responsibilities
• Answer incoming calls and respond to basic customer inquiries using established procedures.
• Forward calls and requests to the appropriate personnel when necessary.
• Document customer interactions and inquiry outcomes in the system.
• Process customer requests, including returning telephone messages, sending documents, and handling other related communications.
• Perform assigned tasks under direct supervision. Required

Qualifications:
• High school diploma or equivalent (GED).
• Previous customer service or telephone support experience is not required.
• Basic knowledge of computer software, telephone systems, and help desk tools.
• Familiarity with organizational functions and procedures.
• Basic communication, analytical, and problem-solving skills.
• Ability to follow written and verbal instructions.

📌 Help Desk Technician (New Delhi)
🏢 bid.agency
📍 New Delhi