Role Description As a Customer Service Officer at payrentz, you will be the voice of the company. You will join our established customer support team as a key point of contact for our customers, managing conversations across phone and chat and making sure every request is followed through to closure. At payrentz, we work on a customer-first principle, and we are looking for someone who places the customer above everything else.
• Handle customer conversations: Manage inbound and outbound calls and chat conversations, responding to customer queries with clarity, empathy, and speed.
• Resolve queries and requests: Understand customer issues, provide accurate information, and follow every request through to closure.
• Coordinate with internal teams: Work closely with operations, service, and accounts teams to resolve delivery, pickup, service, billing, and payment related requests.
• Maintain accurate records: Update the CRM and internal portals with every interaction, request status, and resolution in a timely manner.
• Follow up proactively: Make outbound calls for order confirmations, service updates, payment reminders, and customer feedback.
• Improve the customer

experience:
Gather customer feedback, identify recurring issues and service improvement opportunities, and support initiatives that enhance overall customer satisfaction and loyalty. We’re looking for a patient, organised, and customer-focused individual who enjoys interacting with customers, likes solving problems, and takes ownership of every conversation.
• A graduate with 1 to 2 years of experience in customer service or customer support, including handling queries, complaints,



and service requests in a structured call centre environment.
• Freshers with right attitude and mindset are also welcome to apply.
• Strong interpersonal skills to build rapport, communicate clearly, and manage customer interactions with empathy and professionalism.
• Ability to drive customer satisfaction through prompt resolution, accurate information, and proactive follow-up until every request is closed.
• Excellent spoken and written English, along with fluency in at least one regional language, is a must.
• Fluency in additional languages such as Tamil, Hindi, Telugu, Kannada, or Malayalam is an added advantage.
• Comfortable handling a high volume of calls and chats while staying calm and courteous.
• Working knowledge of CRM tools, ticketing systems, and basic computer applications.
• Strong follow-up skills, attention to detail, and the ability to coordinate across multiple teams.
• Prior experience in retail, rental services, e-commerce, or consumer-facing roles is preferred but not mandatory. Work Arrangement While this position is based out of our Chennai office, remote or hybrid working can be considered for deserving candidates. Company Description payrentz is a rental platform offering flexible and affordable monthly rental plans for home appliances, furniture, and fitness equipment. We help customers create comfortable and functional living spaces without the upfront investment of purchasing products. With convenient doorstep delivery, installation, and maintenance support, payrentz makes renting straightforward and hassle-free. Our focus is on flexibility, convenience, and customer satisfaction, helping people make their everyday lives better.

📌 Customer Service Officer (Chennai)
🏢 PayRentz
📍 Chennai