SECTION I: ROLE INTRODUCTION Job Title Relationship Manager Reporting To Senior Relationship Manager / Team Leader Job Code ID Business Unit Financial Institutions Grade/ Level Upto G6 Sub Business Unit Financial Institutions Management Band Middle/Junior Management Location PAN India Section II: JOB ROLE SCOPE Number of Direct Reports NA Financial Metrics (Budget, Revenue, etc.) Gross Disbursement (INR Cr) Incremental AMB Book Growth (Asset AMB Book) (INR Cr) Incremental Non Fund EOP (INR Cr) Total Income (INR Lacs) Forex income & Trade Fee & Processing Fee (INR Lacs) Incremental CA BS AMB Growth Liabilities Incremental TD BS AMB Total Team Size NA Cost Centre SECTION II: ROLE SUMMARY The role holder is responsible for assisting Senior Relationship Manager / Team Leader in increasing sales and revenue through management of new and existing clients by selling /cross-selling wholesale banking products and services to Financial Institutions clients. SECTION III:

KEY RESPONSIBILITIES
/ ACCOUNTABILITIES Responsibilities KPIs Strategic/ Managerial Responsibilities
• N/A Core Responsibilities Market Assessment and Business Development
• Conducts market research to understand consumers, competition and current market conditions to help identify new business opportunities in target segments, viz, Mutual funds and Insurance Co’s / Insurance brokers
• Participates as and when required in meetings with key customers, promoters, prospective customers to understand customer needs and use that information to propose possible solutions.
• Works towards maintaining and enhancing relationships with key customer accounts and prospective customers to ensure business continuity and growth.
• Leverages opportunities to manage complex relationships independently, under the overall supervision of Senior Relationship Managers/Team Leaders. Revenue Generation




• Assist in Identifying new sales opportunities and leveraging a knowledge sector driven relationship approach to enhance sales and revenue generation through new and existing customers for achievement of established targets and objectives.
• Targets product/ industry specific business opportunities leading to achievement of the budget and ensures seamless coordination between customer & relationship manager. Portfolio Management
• Works independently and under the supervision of Senior Relationship Managers/Team leaders to ensure clients’ financial requirement is addressed effectively.
• Conducts research and collates necessary data for preparing credit proposals in line with customer requirements.
• Coordinates with CAD and other relevant stakeholders to ensure proposals/ approvals are approved and followed up in an efficient and timely manner. Credit Appraisal
• Credit Assessment and CAM preparation through detailed analysis
• Works in close coordination with key stakeholders from Risk Management to ensure adherence to established credit guidelines. Documentation and Compliance
• Completes all documentation and CRM updation to ensure adherence to established guidelines and maintenance of highest quality standards of documentation, client communication, process compliance.
• Works in close coordination with relevant BUs to ensure smooth and quick turnaround of transactions as and when required. Co-op /Domestic Banks RM CA – INR Cr TD
- INR Cr Self-Management Responsibilities
• Defines performance goals at the start of the year in discussion with the reporting manager and ensures that the goals are monitored and achieved during the course of the year.




• Takes ownership of his/her own learning agenda by identifying development needs in consultation with the reporting manager and working towards bridging the gaps through various means which go beyond just training.
• Understands the competencies relevant to his/her role and works towards displaying as well as developing these effectively.
• Keeps abreast of relevant professional/industry developments, new techniques and current issues through continued education and qualified networks. Risk And Internal Control Responsibilities
• Follows risk policy and processes to mitigate the operational, regulatory, financial, informational, reputational and audit risks as instructed by departmental manager.
• Executes the established internal control systems and compiles the relevant information for departmental audits, as necessary. SECTION IV: KEY INTERACTIONS Key Internal Interactions Purpose of Interaction Risk Management
• For coordinating on aspects related to risk management in various deals on a monthly basis to ensure adherence to risk and regulatory framework/ guidelines CMS
• For coordinating on all technology related aspects related to client interface CAD
• For coordinating the issue of FL and understanding the changes needed in CAM TBG
• For ensuring that customer have smooth transaction experience Key External Interactions Purpose of Interaction Customers
• For building and maintaining relationships, seek out new business opportunities and understanding the financial needs of the customer to provide suitable solutions SECTION V: KNOWLEDGE & EXPERIENCE KNOWLEDGE Minimum Qualifications
• Master’s degree: CA/MBA/PGDM Professional Certifications
• N/A Language Skills
• Written and spoken English is essential
• Knowledge of local language in regional markets is beneficial Experience Years of Experience
• A minimum of 0-5 years of relevant experience with at least 0-3 years in a similar role Nature of Experience
• Prior experience in BFSI sector/General industry in Relationship manager’s role or prior experience as Credit Analyst in financial services industry with a zeal for relationship management

📌 Relationship Manager (Mumbai)
🏢 Yes Bank
📍 Mumbai