Job Role

JOB DESCRIPTION
FORM Specialist
- Business Transformation & Process Excellence Departments: Business Transformation

Location:
Mumbai Reports To: Head – Business Transformation Key Stakeholders (Option Depending Upon The Role)
• Business and Functional Leadership
• Finance
• IT
• Supply Chain Planning & Operations
• Manufacturing and Quality
• Customer Operations / Customer Service
• Global Process Owners and Regional Operations
• External Technology / Implementation Partners 1: Job Purpose Statement
• Lead enterprise wide global and local business transformation project engagements finance, supply chain, procurement, manufacturing, Legal & compliance and customer operations, converting business priorities into measurable transformation roadmaps and value outcomes.
• Assess current-state operating models, processes, performance and governance to identify productivity, standardization, control, automation and digital transformation opportunities.
• Partner with business and functional leadership to design future-state processes, operating models, governance mechanisms, KPI frameworks and implementation roadmaps.
• Drive transformation from diagnostic and business-case development through implementation, adoption, Change management, benefits realization and continuous improvement.
• Act as transformation advisor to senior stakeholders, connecting business strategy, process redesign, technology enablement, analytics and change management. 3: Duties & Responsibilities Decision Making Authority
• Lead end-to-end transformation programs involving process diagnostics, benchmarking, Value Stream Mapping (VSM), process blueprinting and operating-model assessment.
• Facilitate executive and cross-functional workshops covering process discovery, pain-point identification, root-cause analysis, future-state design and transformation prioritization.
• Conduct process assessments and develop standardized process architectures, SOPs, governance frameworks and process management models.
• Use Lean and Six Sigma methodologies and structured problem-solving approaches to conduct statistical analysis,



Root Cause Analysis (RCA), Kaizen, and data-driven continuous-improvement initiatives.
• Identify and prioritize opportunities across productivity improvement, process simplification, standardization, controls, automation and digital enablement.
• Identify and shape digital opportunities using workflow automation, analytics, AI/ML, GenAI and process-mining capabilities in partnership with technology teams.
• Build business cases and quantify value through productivity release, FTE optimization, cost reduction, cycle-time improvement, quality improvement and service-level enhancement.
• Develop transformation roadmaps with clear initiatives, milestones, owners, dependencies, investment requirements, risks and expected business advantages.
• Establish change-management and adoption plans for new processes, governance mechanisms, digital solutions and operating-model changes.
• Design and deploy KPI frameworks, performance-management mechanisms and governance routines to sustain transformation outcomes.
• Develop executive-level transformation updates, dashboards, recommendations and decision materials for leadership forums.
• Finance Transformation: Accounts Payable, Financial Planning & Analysis (FP&A;) and Shared Services.
• Supply Chain Transformation: Supply & Demand Planning, Order-to-Cash (OTC), Inventory Management, Master Data Management and supply chain reporting.
• Procurement transformation Procure-to-Pay (P2P), sourcing and category management, supplier management, contract management, procurement operations and spend analytics.
• Manufacturing & Operations Excellence: Process stability, productivity improvement, quality, lead-time reduction, workforce optimization and continuous improvement.
• Customer Operations: Service performance,



productivity, customer experience, workflow optimization and operational governance.
• Legal & Compliance
- regulatory compliance, policy and controls management, risk assessment, compliance monitoring, obligation management, legal workflow automation, document management and governance.
• R&D; Schedule B and C Educational Qualification
• Bachelor's degree in Engineering, Business, Operations, Finance, Supply Chain or a related discipline.
• MBA / postgraduate qualification in Business, Operations, Finance, Supply Chain or related field preferred. Preferred Certifications
• Lean Six Sigma Black Belt / equivalent process excellence certification.
• Project / Program Management certification preferred.
• Digital Transformation, AI / GenAI or process-mining exposure preferred. Skills Skills & Knowledge Competencies
• 6+ years of experience in business transformation, process excellence, Lean transformation, shared services, operations transformation or management consulting.
• Demonstrated experience leading cross-functional transformation programs across multiple business processes or operating environments.
• Experience in global / regional stakeholder management and transformation governance. Functional / Technical
• Business Transformation & Operating Model Design
• Lean Six Sigma, VSM, Process Diagnostics & RCA
• Process Blueprinting, L0–L3 Process Architecture & SOP Design
• KPI Design, Benchmarking & Performance Management
• Business Case Development & Value Realization
• Automation, AI/ML, GenAI & Digital Transformation
• Process Mining and Data-driven Decision Making Tools / Platforms
• Power BI, Advanced Excel / VBA
• SAP, Salesforce, Ariba and various IT applications
• Workflow Automation and Analytics Platforms
• Microsoft Visio / BPMN / Process Mapping Behavioral Competencies
• Business Acumen
• Executive Stakeholder Management
• Influencing & Communication
• Structured Problem Solving
• Change Leadership Analytical Thinking Work Experience
• 6+ Years

📌 Specialist - Business Transformation & Process Excellence (Mumbai)
🏢 Yokohama-ATG
📍 Mumbai