Job Requirements Role/ Job Title: Senior Relationship Manager-Commercial Banking Business: Wholesale Banking Function/ Department: Commercial Banking Job Purpose: 'Own end‑to‑end acquisition and relationship management of mid‑corporate clients to deliver sustainable revenue and book growth across assets and liabilities, with a strong focus on new‑to‑bank (NTB) acquisition and activation and on cross‑sell of transaction banking products e.g., Cash Management Services (CMS), Trade Services—and treasury/FX solutions, while maintaining portfolio quality, ensuring compliance with risk policies, and orchestrating seamless service through cross‑functional collaboration Roles &

Responsibilities:
'1. Business Development: o Acquire new mid-corporate clients and onboard them successfully o Achieve targets for fund-based and non-fund-based products, such as working capital loans, term loans, and trade finance o Cross-sell products like treasury services, cash management services, forex services, salary accounts, etc. 2. Revenue Generation: o Meet income targets from interest and fee-based products for both assets and liabilities o Focus on increasing wallet share by offering customized solutions to clients 3. Client Relationship Management: o Build and maintain solid relationships with key decision-makers in client organizations o Ensure high client satisfaction scores through regular engagement and prompt issue resolution 4.



Risk Management: o Monitor the creditworthiness of clients and ensure compliance with the bank's risk policies o Minimize non-performing assets (NPAs) by maintaining a healthy portfolio o Ensure CAM preparation for NTB as well as for ETB renewals and covenant monitoring for existing contracts 5. Team Collaboration: o Work closely with product teams (e.g., treasury services, cash management services, forex services) to meet client needs o Coordinate with credit and operations teams for seamless service delivery Secondary

Responsibilities:
'Maintain CRM hygiene: log calls/opportunities, update next actions, and keep KYC/periodic reviews current Provide market intelligence on sectors/competitors/pricing; contribute to AOP planning and campaigns Prepare MIS/portfolio analytics (utilization, profitability, cross‑sell ratios) and present in governance forums Support audits and compliance reviews; close observations within agreed timelines Represent the bank at client events, trade bodies, and webinars; build brand visibility Act as back‑up RM for selected accounts to ensure continuity of service

Qualifications:
Graduate
- B.
Tech/B.
Com/BA/BSc Post Graduate
- MBA/PGDM or Postgraduate / CA/ICWA (treated as PG‑equivalent for this role) Years of

Experience:
8-12 years of relevant experience in pvt or public sector bank

📌 Senior Relationship Manager (Chandigarh)
🏢 IDFC FIRST Bank
📍 Chandigarh