Role Summary The Business Process Delivery Head will own end-to-end delivery of large-scale Oil & Gas business operations and transformation portfolios across CDD, contracts, confirmations, settlements, trading operations support. The role requires a senior, client-facing leader who can combine domain understanding of Oil & Gas trading and commercial operations with delivery discipline, process transformation, stakeholder management, operating model design, and change execution to modernize manual, fragmented, or email-driven processes into scalable, workflow-led and insight-driven operating models.

Key Responsibilities
• Own business process delivery across Oil & Gas operations including CDD, counterparty onboarding, contracts administration, trade confirmations, settlements, invoicing support, reconciliations, and exception management.
• Lead transformation of manual, email-based, spreadsheet-driven, or fragmented operating processes into standardized, workflow-enabled, automated, and governed delivery models.
• Define the transformation roadmap in partnership with commercial, trading operations, legal, risk, compliance, finance, technology, and client stakeholders.
• Drive process diagnostics across CDD, contracts, confirmations, settlements, and post-trade operations to identify control gaps, bottlenecks, rework, delays, and automation opportunities.
• Establish robust delivery governance across portfolio planning, prioritization, benefits tracking, operational risk, decision forums, and executive reporting.
• Translate business pain points into actionable process, technology,



workflow, control, data, and reporting improvement initiatives.
• Lead cross-functional teams across operations, process excellence, business analysis, product, technology, automation, reporting, risk, compliance, and change management.
• Ensure transformation initiatives deliver measurable outcomes across productivity, turnaround time, confirmation accuracy, settlement timeliness, contract cycle time, control effectiveness, and stakeholder experience.
• Act as the senior escalation point for operational risks, unresolved exceptions, settlement breaks, confirmation mismatches, contract bottlenecks, CDD delays, scope changes, and transformation adoption challenges.
• Build a culture of continuous improvement, ownership, accountability, standardization, and data-driven decision-making across Oil & Gas delivery teams.
• Serve as the senior client-facing delivery leader, owning governance reviews, performance discussions, transformation roadmaps, escalation management, and executive stakeholder engagement.
• Partner with client leadership to shape improvement priorities, articulate business value, align delivery commitments, and demonstrate measurable transformation outcomes.



Required Experience
• 18-20 years of experience in business process delivery, operations leadership, shared services, transformation, or process excellence roles, preferably within Oil & Gas, energy trading, commodities, financial services, or process-heavy environments.
• Proven experience leading large-scale operations and transformation portfolios across complex, multi-stakeholder environments.
• Strong exposure to CDD/KYC, counterparty onboarding, contract lifecycle processes, trade confirmations, settlements, invoicing and reconciliations.
• Track record of modernizing business processes through workflow implementation, digitization, standardization, control strengthening, and operating model redesign.
• Experience managing senior stakeholders across commercial, operations, legal, risk, compliance, finance, technology, and client-facing functions.
• Demonstrated ability to manage delivery financials, productivity levers, capacity planning, service performance, cost optimization, and benefits realization. Preferred Qualifications
• Bachelor’s degree in Business, Engineering, Technology, Operations, Finance, Energy Management, or a related discipline;
• Certifications in Lean Six Sigma, Agile/Scrum, process mining, transformation, or change management are desirable.
• Exposure to CTRM/ETRM platforms, workflow platforms, , automation tools, process mining, analytics dashboards, case management systems, and enterprise operations platforms will be an advantage.

📌 Business Process Delivery Head – Transformation (Chennai)
🏢 Mindsprint
📍 Chennai