Job Description
– Associate | International Customer Support (Chat) Company: WNS, Part of Capgemini About WNS WNS, part of Capgemini, is a global Business Process Management (BPM) company that delivers digitally led business transformation and operational excellence to clients across multiple industries. With a strong focus on innovation, customer experience, and technology-driven solutions, WNS offers employees opportunities to build rewarding careers in a dynamic and inclusive work environment. Position Details
• Job Title: Associate – International Customer Support (Chat)
•

Location:
Vimanagar& Magarpatta, Pune
• Process: International Customer Support – Chat
•

Experience:
Minimum 6months of experience in an International Chat Support process
•

Education:
Undergraduate or Graduate both can apply
• Shift: Rotational Shifts
• Weekly Offs: 2 Rotational Offs Job Summary We are looking for a Customer Support Associate to join our International Chat Support team. The ideal candidate should possess excellent written communication skills, a customer-centric approach, and prior experience handling international customer interactions via chat. The role requires flexibility to work in rotational shifts and rotational weekly offs.

Key Responsibilities
• Respond to customer queries through chat in a timely, professional,



and empathetic manner.
• Resolve customer concerns by providing accurate information and appropriate solutions.
• Deliver a high-quality customer experience while meeting defined service standards.
• Accurately document customer interactions and follow established processes.
• Achieve productivity, quality, and customer satisfaction targets.
• Collaborate with internal teams to ensure prompt issue resolution. Required Skills & Qualifications
• Graduate in any discipline (Mandatory).
• Minimum 1 year of experience in an International Chat Support process.
• Excellent written English communication skills.
• Strong typing speed and attention to detail.
• Good analytical and problem-solving abilities.
• Customer-focused with the ability to handle multiple chats efficiently.
• Willingness to work in rotational shifts and rotational weekly offs. Why Join WNS?
• Be part of a global organization backed by Capgemini.
• Work in a collaborative and inclusive environment.
• Opportunities for learning, growth opportunities, and internal mobility.
• Gain exposure to global clients and international customer support operations.

How to Apply
Contact Person
- Khushi Rai Khushi.
[email protected]

📌 Customer Service Representative (Pune)
🏢 WNS
📍 Pune