We are Licious and we are a Bengaluru based meat and seafood company founded in 2015 by Abhay Hanjura and Vivek Gupta, our founders, foodies and friends. We pride ourselves on being India’s most successful D2C food-tech brand operating in 20 cities across the country delighting over 32 lac customers with our de-licious fresh meat and seafood Think you have what it takes to be the magic ingredient in the recipe that is Licious? Read on.. What makes the role meaty?
• Respond to inbound/outbound calls in a timely manner and resolve customer queries quickly and effectively to enhance customer satisfaction.
• Customer’s first point to contact with a view of customer loyalty and highest customer retention.
• Follow communication “scripts” when handling different topics
• Seize opportunities to upsell products when they arise
• Build sustainable relationships and engage customers by taking the extramile
• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
• Meet personal/team qualitative and quantitative targets
• Become an expert (Gastronauts) on Meat and on Licious processes and capabilities
• Handle all types of queries from customers with confidence and keep records of all the conversations.
• Ensure proper actions are taken on all customer complaints. In case customer complaints are not resolved,



refer to designated departments for further investigation
• Educate and empower our customers and provide better support through Licious
• Drive our Voice of the Customer program to advocate for the customer and improve Licious through incorporating customer feedback
• Provide solutions and guide the customer through to resolution
• Escalate critical support issues to the appropriate channel
• Increase customer satisfaction and build loyalty through providing amazing, personal customer support.
• Ensure customers have a pleasant experience with customer service even when they face problems with product

Working Hours
9 hours 6 days a week. The 10 hour shift will be anytime within 6 am to 11pm (split shift option may be implemented as per business requirement). Week offs on a weekday and Saturday
- Sunday will be working. Mode of working/ Job

Location:
Work from Home We hope that you...
• Are a Bangalore-based candidate and are available to work from Bangalore.
• Have a Graduation/HSC qualification.
• Have a personal laptop meeting the following

requirements:
Minimum 4 GB RAM Intel i3 processor or higher Minimum 128 GB storage Windows 10 or above A mini UPS for your Wi-Fi router to ensure uninterrupted connectivity.
• Have a secure broadband or mobile internet connection with a minimum speed of 50 Mbps.

📌 Customer Support Executive (India)
🏢 Licious
📍 India