Oracle Fusion CX Consultant

Location:
Remote (India) Experience Level: Mid Senior

About the Role
We are looking for an experienced Oracle Fusion CX Consultant to lead implementation and support work for a customer engagement. You will work directly with business stakeholders to design, configure and deliver Oracle CX solutions across Sales and/or Service.

Key Responsibilities
• Gather business requirements and convert them into functional designs and configuration in Oracle Fusion CX
• Configure CX Sales (leads, opportunities, accounts, contacts, territories, forecasting, quotas) and/or CX Service (service requests, queues, assignment rules, SLAs, knowledge)
• Extend the application using Application Composer, Groovy scripting, and Visual Builder Studio (Redwood UX)
• Work on integrations with ERP and other systems using REST/SOAP APIs and Oracle Integration Cloud (OIC)
• Handle data migration using File-Based Data Import (FBDI) and import management
• Build reports and dashboards using OTBI and BI Publisher
• Manage roles, security and user setup




• Support testing (SIT, UAT), go-live, and post-go-live hypercare
• Prepare documentation: requirements, design documents, configuration workbooks, and training material
• Work with US-based team members and customers across time zones Required Skills
• 8–10 years of IT experience, with 5+ years hands-on in Oracle Fusion CX (Sales and/or Service)
• At least 2 full-cycle Oracle Fusion CX implementations
• Strong experience with Application Composer, Groovy, and Visual Builder Studio
• Working knowledge of OIC, REST APIs, and FBDI
• Experience with OTBI / BI Publisher reporting
• Solid communication skills and experience in client-facing roles Nice to Have
• Oracle Fusion CX Certified Implementation Professional (Sales or Service)
• Exposure to CPQ, Subscription Management, Field Service, or Eloqua
• Experience with Oracle Siebel or legacy CRM to Fusion CX migrations

📌 Oracle Fusion CX Consultant (Bengaluru)
🏢 Donyati
📍 Bengaluru