Job Description
Job Prospect: Network Support Engineer (L1) – Hyderabad (Work From Office)

Location:
Hyderabad Work Mode: Work From Office Shift: Australian Time Zone (24/7 support & rotational shifts) Notice Period: Immediate to 15 days preferred Summary As a Network Support Engineer (L1), you will be responsible for providing L1 level support for Global IT infrastructure. You will play a key role in monitoring network performance, handling bandwidth analysis, and coordinating with ISPs and third-party vendors for issue resolution. Roles And Responsibilities
• Provide L1 level support for Global IT infrastructure.
• Monitor network performance using tools like SolarWinds, Manage Engine, Cisco Prime, NAGIOS.
• Perform proactive monitoring of Cisco R&S;, HP Aruba, Ruckus Wireless, WAN and ISP links.
• Handle bandwidth utilization analysis and generate availability and trend reports.
• Respond to alerts/notifications configured in monitoring systems.
• Carry out basic network operations: VLAN creation, port/user mapping, DHCP, wireless connectivity troubleshooting, etc.
• Coordinate with ISPs and third-party vendors for issue resolution.
• Follow ITIL processes for Incident, Problem, Change & Configuration Management.
• Work with ticketing tools like ServiceNow for issue tracking and resolution. Requirements
• Proficiency in ticketing tool, SolarWinds, ServiceNow,



and other network monitoring tools.
• Strong knowledge of Routing protocols, Virtual private networks (VPN), Switching protocols, and Wireless networking.
• Excellent communication skills for ISP coordination and international client coordination.
• Ability to work in rotational shifts.
• Suggested

skills:
Experience with Cisco CCNA/CCNP, ITIL certification, familiarity with cloud platforms (AWS, Azure), and knowledge of scripting languages (Python, PowerShell) would be a plus. Join our dynamic team as a Network Support Engineer (L1) and take your career to the next level. Apply now to be part of a global IT infrastructure support team in Hyderabad. Technical Experience Job Requirements
• 1 to 3 years of experience in a global IT support environment.
• Hands-on experience with monitoring tools and network gear.
• Familiarity with LAN/WAN bandwidth and performance monitoring.
• Experience in generating technical reports for clients or management.
• Exposure to global customer support environments. Required Skills
• Strong verbal and written communication skills.
• Experience with Global IT support operations.
• Proficient in monitoring and ticketing tools. Preferred Skills
• Understanding of ITIL framework and processes.
• CCNA certification is a strong advantage.

📌 Network Engineer (Hyderabad)
🏢 SHI Solutions India
📍 Hyderabad