About the Role
We are looking for a Customer Success Executive to coordinate production workflows, communicate with clients, and ensure timely and high-quality delivery of orders. This role focuses on KPI monitoring, issue resolution, and maintaining strong customer relationships.
Key Responsibilities
• Communicate with clients regarding workflows, updates, and queries.
• Create weekly reports and monitor KPIs like rejection rate and on-time delivery.
• Monitor production status and ensure orders are delivered within the deadline.
• Assist in onboarding new workflows and maintaining documentation.
• Review quality issues and handle rework or escalation when required.
• Coordinate with production, traffic, and quality teams to resolve issues. Skills & Requirements
• Strong English communication skills (written & verbal).
• Experience in B2B client coordination or account management preferred.
• Positive analytical and problem-solving skills.
• Familiarity with Office 365 / Google Workspace
• knowledge in Photoshop.
• Basic image editing skills.
• Working knowledge of reporting processes.
📌 Customer Success Executive (Chennai)
🏢 Bright River India Private
📍 Chennai
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