About Shopflo At Shopflo, we're trying to change the way consumers experience brands and businesses. Our first product was a cart and checkout platform for e-commerce, that allowed marketers to personalise discounts, rewards, and payments. We are currently also working on a recent product that takes it a notch higher by unlocking enterprise-grade personalization for all consumer tech businesses. Team & Role Shopflo was started by three co-founders: Ankit (ex-IIT Kharagpur, Oracle, Gupshup), Ishan (ex-IIT Bombay, Parthenon, Elevation Capital), and Priy (ex-IIT Madras, McKinsey, Elevation Capital). We are a team of ~50 people now (with team members joining from Livspace, Gupshup, Setu, etc.). We are located in HSR Layout, Bengaluru. We have closed our first seed round at $2.6M with Tiger Global, TQ and Better. And we’re just getting started As a Customer Success Manager, you’ll drive strategic growth and strengthen executive-level relationships by managing and maximizing key client accounts for long-term success. What you will do Account Strategy:
• Develop and execute strategic account plans with clear goals, growth objectives, and success metrics.
• Lead quarterly business reviews with senior stakeholders to evaluate performance and identify new opportunities.
• Collaborate cross-functionally to ensure seamless delivery and alignment with client priorities.
• Forecast and track key account metrics, including revenue, retention, and satisfaction. Relationship Building:
• Build deep,



trusted partnerships with senior stakeholders across top accounts.
• Proactively engage to understand evolving business needs and strategic priorities.
• Strengthen credibility through insight-driven recommendations and consistent follow-through. Revenue Generation:
• Identify and execute upselling and cross-selling opportunities to drive account expansion.
• Lead contract negotiations to maximize revenue, profitability, and long-term value.
• Partner with leadership to shape commercial strategy and account growth plans. Customer Success:
• Guide clients through their journey from activation to adoption, growth, and advocacy.
• Monitor account health and address risks proactively.
• Collaborate with internal teams to deliver a world-class customer experience and champion client needs internally. Market Intelligence:
• Stay informed on industry trends, competitor movements, and customer insights.
• Leverage market data to refine account strategies and uncover growth opportunities. You should apply if you have
• 3+ years of hands-on experience in Key Account Management, ideally in a B2B SaaS environment.
• Proven ability to manage complex, high-value client relationships and deliver growth targets.
• Strong commercial acumen, negotiation, and strategic problem-solving skills.
• Proficiency in CRM tools, project management, and data analysis.
• Passion for building long-term partnerships and delivering exceptional customer outcomes.

📌 Customer Success Manager (Bengaluru)
🏢 shopflo
📍 Bengaluru