Role Summary MP&L; and Customer Service Team Leader is responsible for executing and continuously improving MP&L; (Materials Planning & Logistics) operations within MHXX. The role ensures alignment with global supply chain strategies while driving operational excellence in forecasting, inventory management, logistics planning, and customer service. This position plays a key role in enabling end-to-end supply chain visibility, optimizing service levels. The role requires cross-functional collaboration with key internal and external stakeholders, including GBTS, Customer Service, and 3PL providers, to drive operational efficiency, innovation, and customer satisfaction Main Tasks Strategy & Continuous Improvement
• Define and execute the MP&L; strategy for MHXX in alignment with global supply chain and business priorities.
• Drive continuous improvement and innovation across all MP&L; processes to enhance efficiency, reduce costs, and improve service levels. Inventory & Performance Management
• Develop and implement inventory strategies for MHXX Distribution Centers.
• Drive prioritization and escalation processes for inventory-related challenges and ensure timely execution of mitigation measures.
• Establish robust systems for tracking backorders and executing recovery plans to meet customer commitments. End-to-End Supply Chain Execution
• Implement and manage End-to-End (E2E) control towers to monitor and enhance delivery performance in MHXX.
• Align supply chain operations with supplying plants, ensuring seamless coordination of inventory flow and fulfillment.
• Collaborate with the Distribution and Transportation Team to synchronize forecast-to-DC processes and optimize distribution strategies.
• Partner with GBTS (Global Business & Technology Solutions) to ensure seamless integration of technology solutions for data processing, customer service, and other shared services.




• Cooperation with the BU / Sales and implementing/adopting global standards. Customer Service & Stakeholder Management
• Lead the Customer Service team to drive customer-centric strategies, ensuring timely order fulfillment and proactive communication.
• Develop and implement service level agreements (SLAs) for Customers, Suppliers (both, internal and external) and other functional departments.
• Manage operational relationships with 3PL providers and participate in Business Reviews to ensure service levels and operational efficiencies are met. Planning & SIOP Management
• Lead forecasting, inventory management and logistics planning processes, ensuring its alignment with financial and operational goals.
• Facilitate and actively contribute to the SIOP (Sales, Inventory & Operations Planning) process by coordinating cross-functional inputs from Sales, Marketing, and Operations. Digitalization & Data Integrity
• Ensure the integrity of data processing and intake to enable accurate forecasting, planning, and reporting.
• Utilize advanced analytics to identify trends, risks, and opportunities for continuous improvement. Performance & Reporting
• Monitor key performance indicators (KPIs) and provide regular updates to senior leadership on supply chain performance. Leadership & Organizational Development
• Lead, develop, and mentor a multidisciplinary team, including SIOP/Replenishment Planners, Customer Service representatives, Analysts, and IT Project Managers.
• Foster a culture of accountability,



innovation, and excellence within the team. Build organizational capability through succession planning, skills development, and cross-functional collaboration. Independent Aftermarket Automotive Background Demand planning as well as supply (inventory) planning experince Proper SAP knowledge, with SD/MM module Customer Service management experience, Analytical skills for analysis for relevant KPIs (i.e backorder, inventory, OTIF,etc) Qualifications Job Requirements (Qualifications, Skills, Experience, Competencies)
• Bachelor’s degree or comparable qualification in Business Administration or Industrial Engineering with a Logistics focus
• Masters level Qualification will be an added advantage. Functional Skills
• Material Planning and standard implementation (process lead as an advantage)
• Multiple Project Management & Implementation including digitalisation and customer onboarding
• Proven Experience in driving results improvement Experience
• A minimum of 5+ years of experience in supply chain, logistics, or operations roles with team management experience
• Proven expertise in inventory management, customer service integration, and end-to-end supply chain operations.
• Experience in managing partnerships with technology providers (GBTS) and customer service organizations in a global setting.
• Robust financial and business acumen with the ability to translate operational strategies into measurable results.
• Proficiency in supply chain management systems, ERP platforms, and data analytics tools. Competencies
• Strong proficiency with Microsoft Suite, particularly Excel and PowerPoint
• Strong verbal and written communication
• Analytical thinking & problem solving
• Willingness to stay updated with the latest market trends and customer demands

📌 Logistics Planning& Fullfillment and Customer Service Team Leader (Bengaluru)
🏢 Mann+Hummel
📍 Bengaluru