Role: Customer Service Advisor / Sr. Customer Support Process: International Voice Process (Non Banking / Non-Technical)

Key Responsibilities
• Handle customer queries from guests and hosts through calls majorly or other support channels if required.
• Assist with issues related to bookings, cancellations, refunds, payments, reservations, listings, check-in/check-out, and account concerns.
• Understand the customer's problem by asking appropriate probing questions.
• Provide accurate resolutions using available knowledge bases, tools, and procedures.
• Handle customer complaints with patience, empathy, and professionalism.
• Investigate issues and escalate cases when required.




• Communicate clearly and maintain a positive customer experience.
• Document every interaction accurately in the relevant systems. Eligibility
• Undergrad & Graduates
• Freshers & Experienced both
• Willingness to work in rotational shifts (including night shifts)
• Excellent English communication, both verbal and written.
• Strong listening and comprehension skills.
• Positive problem-solving and decision-making ability.
• Customer-focused and empathetic attitude.
• Basic computer and internet skills.

📌 Senior Customer Service Representative (Bengaluru)
🏢 Concentrix
📍 Bengaluru