Role Summary The job incumbent is to act as key account Manager as Primary resposnbility for identified CV customers on a day to day basis. He is the main customer interface, especially for all commercial issues such as the acquisition of profitable business or Maintianing healthy Margins Main Tasks
• Key responsibility to maintain and grow business relationship with customer.
• Provide ongoing support to the customer in regard to all technical issues and ensure high quality customer service (follow-up of orders, customer visits, cost/revenue analysis in cooperation with the project controlling, prepare and conduct the customer presentations).
• Responsible to ensure Gross Margin for the Account is maintained as per targets.
• Serve as a liaison between the customer and the internal departments, process the customer complaints and initiate improvements (e.g. initiation of new product concepts in the R&D; department)
• Responsible for Quote preparation, Prepare the price/cost analysis
• Responsible for operational sales planning and future forecast
• Prepare and conduct the price negotiations for the recent projects
• Support the customer projects from a technical as well as commercial perspective from the initial phase until delivery in regard to budget, deadlines etc.
• Prepare and conduct the negotiations regarding product modifications and prices during the production phase within given limits
• Act as a team member in the sales and customer projects Job Requirements (Qualifications, Skills, Experience, Competencies)
• BE with MBA
• At least 10 years of relevant sales and project experience handling TML / VECV / Ashok Leyland account
• Experience in sales and project management in the automotive industry
• Customer orientation, organization and coordination skills, self-initiative and ability to work under pressure