Job Description
Job TitleExecutive
- Customer Engagement (Agency)LocationFaridabadDepartmentOperationsFunctionOperations
- AgencyReporting toDeputy ManagerBand5Key Responsibilities
· Managing office administration assets and upkeep of the same.
· Agents Contracting
· Recent Business Processing
· Banking of Initial & Renewal Premium
· Managing Petty cash & vendor payments
· Retention of Surrender Requests
· Execution of all Service Requests
- Post Policy Issuance
· Reverting on customer queries and complaints
· Maintaining high NPS Scores
· Life and Health Claims processing
· Handling compliance issues.
· Audit Rating Measure of Success:
• Service to Delight
- 3Days
• Customer Engagement
- 70%
• Surrender Retention
- 68%
• NPS-85
• 100% Banking with 24 hours.
• Vendor payment TAT should be < 10 days
• Surrender Requests <1%
• 100 % Accuracy of POS requests
• 100 % Accuracy of Customer service
• Zero Day upload of POS & Claims Docs in FTP server.
• Audit rating 2 Desired qualifications and

experience:
· Graduate / Post-Graduate in any discipline.




· 1-2 years’ experience handling front end customer services
· Knowledge of service quality is required About Axis Max Life Insurance Axis Max Life Insurance Limited, formerly known as Max Life Insurance Company Ltd., is a Joint Venture between Max Financial Services Limited (“MFSL”) and Axis Bank Limited. Axis Max Life Insurance offers comprehensive protection and long-term savings life insurance solutions through its multi-channel distribution, including agency and third-party distribution partners. It has built its operations over two decades through a need-based sales process, a customer-centric approach to engagement and service delivery and trained human capital. As per the annual audited financials for FY2023-24, Axis Max Life Insurance has achieved a gross written premium of INR 29,529 Cr. For more information, please visit the company website at www.maxlifeinsurance.com. #ComeAsYouAre LGBTQIA+ and PwD candidates of all ages are encouraged to apply

📌 Executive - Customer Engagement (Agency) (India)
🏢 Axis Max Life Insurance
📍 India