Role Summary: The Senior Security Analyst should work as a technical SME for the CyberArk (EPM) solution, key delivery outcomes expected from this role are:
• Onboarding and management of end point accounts and workstations into EPM for application controls (whitelist/blacklist), avoid stand in access, enable JIT elevated access, avoid credential theft and so on.
• Analyze requirements related to MINOR enhancements, implement, test and deploy
• CyberArk EPM patch updates, version upgrades. Validation and testing.
• Analyze and resolve L3, L2 tickets.
• Triage & resolve production incidents, restore the service availability within SLA targets
• Identify manual repetitive tasks, tickets, process gaps. Plan to automate, reduce ticket volumes and improve productivity and efficiency.
• Create/Update SOPs for L1 service desk team.
• Mentor and guide the Security analysts and associates deployed for the PAM workstream
• Adaptable working in shifts as per roster rotation.
• Cross-skilling, Up-skilling in other services under the scope of the IAM operations team Beyond the above outcomes,



driving continuous service improvements to automate the manual L1/1.5 tasks Requirements Education

Requirements:
Minimum Bachelor’s Degree: BE degree in Computer Science, Information Security, or a related field. Years of

Experience:
4-7 years 4-5 years of relevant CyberArk EPM support experience. Basic

Qualifications:
• 4-7 years of experience in implementation & operations support leveraging Privilege management solution (CyberArk EPM). o Minimum 4-5 years of experience in CyberArk EPM o 1-2 years of experience in CyberArk Core PAS solution
• Working in shift model as per roster rotation strategy
• Team collaboration, Effective communication Technical

Skills:
• Hands-on operations support experience in CyberArk EPM. L2/L3 tickets. Accounts, Servers Onboarding.
• Automation of accounts onboarding, offboarding. Preferred

Qualifications:
• Scripting experience to develop custom scripts and plug-ins.
• REST API experience to leverage APIs and automate the onboarding/offboarding lifecycle.

📌 Senior Security Analyst (Chennai)
🏢 Staples India
📍 Chennai