About the Company

About the Role
Job SummaryWe are looking for a customer-focused "Customer Support Executive" to handle customer queries and provide timely and effective resolutions through an international voice process. The ideal candidate should have excellent English communication skills, strong customer-handling abilities, and a positive attitude. Responsibilities
• Handle inbound calls from international customers and address their queries professionally.
• Understand customer concerns and provide appropriate resolutions.
• Deliver a high-quality customer experience during every interaction.
• Handle customer complaints and difficult situations with patience and professionalism.
• Provide accurate information regarding products, services, processes, and policies.
• Follow defined processes, quality standards, and customer service guidelines.




• Maintain accurate records of customer interactions and resolutions.
• Escalate unresolved or complex customer concerns to the appropriate team.
• Meet defined targets related to quality, productivity, customer satisfaction, and SLA.
• Work effectively in a fast-paced, target-driven workplace. Required Skills
• Excellent communication skills.
• Strong customer service and interpersonal skills.
• Good listening and problem-solving abilities.
• Ability to handle international customers confidently.
• Professional and pleasant telephone etiquette.
• Ability to manage difficult customers and challenging situations.
• Willingness to work in rotational shifts / night shifts.

📌 Customer Support Engineer (Chennai)
🏢 Movate
📍 Chennai