Role: Enterprise Architect Role Summary Lead the overall technology charter for a given account by connecting customer needs, solutioning (thought leadership), delivery governance, incident management, team capability development, AI readiness, and innovation-led value creation. Act as the bridge between customer expectations, architecture decisions, engineering execution, and future-focused transformation.

Key Responsibilities
Customer & Technical Leadership
• Engage with customer stakeholders to understand product lines, priorities, challenges, and roadmap direction.
• Support solutioning for new requirements, enhancements, and transformation opportunities.
• Act as a trusted advisor for architecture, modernization, reliability, AI adoption, and platform evolution.
• Drive value adds that improve customer outcomes, engineering efficiency, and platform maturity. Incident & Service Governance
• Provide leadership oversight for major incidents, recurring production issues, and service risks.
• Guide triage, root cause direction, corrective actions, and preventive improvements.
• Ensure incident learnings are converted into structural and operational improvements. Delivery Oversight
• Review technical delivery across projects, support, maintenance, and enhancements within the account.
• Ensure architecture, design, implementation, quality, and supportability are aligned with engineering standards.
• Be part of new and existing account proposals, estimations, solution approach, and technical differentiators.
• Identify delivery risks early and define mitigation plans across architecture, quality,



dependencies, and operations. Team & Capability Development
• Support talent development of architects, leads, engineers, QA, DevOps, and support teams through mentoring and technical guidance.
• Build an AI-ready team by promoting responsible adoption of AI tools, copilots, code agents, and automation-led practices.
• Encourage reusable patterns, knowledge sharing, engineering discipline, and continuous improvement. R&D; & Architecture
• Own the account R&D; radar by tracking relevant technologies, practices, and innovation opportunities.
• Convert R&D; insights into practical value adds, pilots, accelerators, and modernization recommendations.
• Define and uphold architecture principles, standards, patterns, and guardrails for the account.
• Modern engineering, AI-assisted delivery, architecture thinking, and operational excellence across internal and customer forums. Key Outcomes
• Stronger customer trust and solution relevance
• Improved delivery quality, architecture consistency, and support readiness
• Better incident prevention and risk mitigation
• Stronger proposals and account growth support
• Higher team capability and AI readiness
• Increased innovation conversion into measurable value Skills & Experience Required
• Robust enterprise architecture and solutioning background
• Good understanding of modernization, support models, reliability, security, and observability
• Experienced in AI-assisted engineering and innovation-driven delivery models
• Strong communication, risk management, and stakeholder management skills

📌 SENIOR ARCHITECT (Madurai)
🏢 Happiest Minds Technologies
📍 Madurai