Please note that only relevant and shortlisted candidates will be contacted. Job

Responsibilities:
• Issues confirmation of receipt and prepares itineraries/ancillary services information for travelers’ review.
• Prepares airline tickets, and hotel/car rental confirmations in accordance with travel allocation policies.
• Answer incoming calls and respond to customers’ emails.
• Performs other duties as directed by the Supervisor.
• Maintain confidentiality at all times.
• Manages Global Travel Services (GTS) contract with on-boarded service provider, overseeing day-to-day Aramco Asia Global Travel operations.
• Deliver regular (weekly, monthly, and ad-hoc) reports to procurement and sourcing management, enabling informed decision making.
• Monitor GTS contractor's compliance with contract terms and conditions, minimizing risks and optimizing deliverables.
• Provide general information on visas, travel requirements and documentation.

Requirements:
• Diploma in hospitality management, transportation, or business administration and IATA certification is desirable.
• Have at least eight (08) years travel experience with two (02) years’ experience in handling top management/VIP.




• Preferably should hold IATA advanced qualification.
• Knowledge of GDS systems is a must.
• Geography and international destination knowledge are necessary.
• Must be totally proficient in all aspects of international ticketing and must possess extensive knowledge of IATA regulations, airfare calculation procedures and issuance of air ticket/EMD etc.
• Highly organized, reliable and committed.
• Prior call center experience is required.
• Excellent attention to details, care about getting everything right first time.
• Capable of providing excellent customer service over the phone and by email.
• Incumbent must be PC literate including Word, Access and Excel.
• Knowledge of customer service principles and practices.
• Must be able to work to strict deadlines and manage own workload.
• Incumbent must be extremely self-motivated with excellent communications skills (oral and written) and the ability to work effectively with a multinational workforce.
• The ability to communicate effectively with all levels of management and a customer driven work ethic are essential.

📌 Travel Advisor (Gurugram)
🏢 Aramco Asia India
📍 Gurugram