Onsite Customer Engagement
• Act as our representative at various customer locations in Mumbai.
• Support day-to-day workflow queries and ensure smooth usage of the application. Training & Onboarding
• Train new users at customer sites on product features and workflows.
• Re-train existing users when they change roles or new team members are added.
• Conduct structured onboarding sessions to ensure all users follow standardised processes. Improve Product Adoption & Stickiness
• Monitor user activity and help customers use the platform effectively.
• Identify gaps in understanding and provide timely guidance.
• Share product feedback and customer insights with the internal team. Multi Customer Support
• Handle multiple customer accounts (not just one organization).
• Maintain a training calendar and visit schedule for different customers across Mumbai.
• Maintain training records, customer usage reports, and issue logs.
• Escalate complex issues to the internal support or product team. Requirements
• Willing to work as a customer facing consultant in an onsite role




• Comfortable supporting customers with day-to-day artwork and workflow activities
• Available for a 6‑month consulting engagement, with the possibility of extension with a one month notice period
• Available to work Monday to Friday and open to working on weekends when required
• Able to commit to 9 hours per day as part of the standard engagement
• Willing to use their own laptop under a Bring Your Own Device (BYOD) arrangement
• Has 0–3 years of experience, suitable for freshers or early career professionals
• Comfortable with a monthly invoicing model
• Willing to travel across multiple customers locations within Mumbai Benefits
• Opportunity to work closely with leading brands and customer teams
• Hands‑on exposure to artwork management, packaging workflows, and digital transformation initiatives
• Adaptable consultant engagement with real-world customer interaction
• Reimbursement of travel, local conveyance, and food expenses as per company policy
• Eligibility for an approved weekend allowance when weekend work is required

📌 Artwork Coordinator (Chennai)
🏢 Karomi
📍 Chennai