Location:
Noida, Bengaluru, Hyderabad, Chennai Technology Areas: ServiceNow ITSM, ITOM, SAM, HRSD, CSM, Remedy, Enterprise Service Management. Key Skills
• Strong client-facing and executive communication skills
• Requirement gathering, process analysis, and solution consulting
• ServiceNow solution architecture and transformation roadmaps
• Experience in presales, consulting, and solution design
• IT Operations knowledge; ITIL Foundation preferred
• Ability to coordinate, negotiate, and influence stakeholders
• Robust presentation and business communication skills Roles & Responsibilities
• Lead solution design, costing, and technical proposals
• Engage with clients to understand requirements and conduct workshops
• Present solutions to client and internal leadership teams
• Develop business cases, SOWs, and transformation roadmaps
• Partner with sales teams throughout the sales lifecycle
• Act as the key solution contact for customers
• Support RFI/RFP responses, demos, POCs, and customer presentations
• Transition signed opportunities to delivery teams
• Stay current on ServiceNow capabilities, industry trends, and competition
• Mentor team members and represent the organization in executive briefings and marketing events