Responsibilities
• Handle advanced troubleshooting for firewall and network security issues
• Perform switching and routing troubleshooting (L2/L3 issues)
• Analyze logs, traffic, and security incidents across multi-vendor environments
• Perform packet capture analysis using tools like Wireshark/tcpdump
• Configure and manage NAT, VPN (IPSec/SSL), and security policies
• Handle escalations from L1 team and ensure timely resolution
• Work directly with customers for issue resolution and updates
• Support implementation and change activities Required Skills
• Strong hands-on experience in at least one firewall platform (Palo Alto / Fortigate / Check Point / Cisco ASA)
• Strong troubleshooting in switching and routing (VLANs, STP, OSPF, BGP basics)
• Experience in packet capture analysis and traffic flow understanding
• Experience in implementation (NAT, VPN, Security Policies)
• Valuable knowledge of routing and switching
• Strong analytical and troubleshooting skills Mandatory Certifications
• PCNSE / NSE4 / CCNP Security / CCSA (any one preferred, PCNSE is an advantage)
• CCNA (must)