We have an Excellent Chance for Male Candidates for Automobile Technician Role. About Client: Our Client is an Indian multinational ride-sharing company, It also operates in other business verticals including financial services and cloud kitchens. Role: Automobile Technician Roles and

Responsibilities:
- 1. Customer Handling
• Receiving customer with smile and greet him with Politeness, courteousness and professionalism
• Verify the service requests made by customers & Capture VOC of the customer and update in the system
• Conversational skill for telephonic as well as face to face discussion
• Customer communications about repair updates 2. Diagnosis
• Analyse and Diagnose the Scooter to identify number and type of repairs applicable
• Update the diagnosis report in the WMS (Getafix)
• Perform repairs & final inspection on the vehicle if the desired repairs as per the customer Voice is performed 3. System Handling
• Track the Customer complaint in Zendesk and update the system on live basis
• Operate Workshop Management System (Getafix) and ensure 100 % adherence
• Update operational Status and ETA on timely basis in both CRM and WMS systems
• Check for scooter health in Telematics Command centre for deep diagnosis 4. Technical Repairs




• Service Champion should be fully equipped with knowledge on OLA Scooter
• Could able to repair/replace all the parts of the scooter
• Ensure he/she is updated on OLA technical curricular, news bulletin on EV 5. Process and Operational
• Process adherence at Experience Centre and also ensure bays are clearly marked for Vehicle/Scooters.
• Invoicing and Payment Collections
• Ensure bays are free from any foreign materials and fit for serviceability 6. Parts Operation
• Auditing the inventory and ensure system and physical inventory is same
• Perform GRN and maintain Inventory at Experience Centre
• Ensuring Warranty part reverse logistics to the Mother workshop 7. Safety and Compliance
• Wear Uniform and Protective Gear while repairing scooter
• Use Protective Gear and proper handling of Tool Kits while repairing scooter
• Ensure fire fighting equipments are in place to ensure fire handling Requirements
• Only male candidate.
• Min qualification: 12th pass/diploma/ITI/graduation/post graduation.
• Min

experience:
min 6 months experience in an automobile industry in service sector. Benefits

Salary:
₹19000-23000 CTC per month including PF+ ESIC +Incentive

📌 EV 2 Wheeler Technician (India)
🏢 2COMs
📍 India