Description Roles & Responsibilities
- Customer Assistance: Provide timely and accurate responses to customer queries via chat.
- Issue Resolution: Troubleshoot problems and resolve complaints efficiently to ensure high CSAT scores.
- Product Expertise: Maintain up-to-date knowledge of products and services to guide users.
- Documentation: Accurately log interactions and escalate complex issues to the relevant departments.
- Multitasking: Manage multiple concurrent chat sessions without compromising quality.
Requirements:
-
Education:
Undergraduate, Graduates or Post Graduates are eligible.
-
Experience:
0–2 years in BPO industry(Undergraduate Freshers are not eligible. Perks &
Advantages:
- Salary upto 3.43 LPA.
- Medicare Facilities
- Both way cab facilities.
📌 Chat Support Representative (Noida)
🏢 Talukdar Consultancy
📍 Noida
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