Role: Application Support & Software Reliability Engineer

Location:
Offshore

Experience:
4+ Years Work: L2/L3 Production Application Support | 24×7 On-Call Role Overview We are looking for an experienced Application Support & Software Reliability Engineer to provide L2/L3 production support across Windows, Linux, Java/.
NET, healthcare integration, Kubernetes, databases and cloud/AI platforms .

Key Responsibilities

- Handle and resolve L2/L3 production incidents within SLA.
- Troubleshoot applications, middleware, databases and integrations.
- Perform log analysis and RCA across IIS, Tomcat, Mirth Connect, SQL Server, PostgreSQL and Kubernetes.
- Monitor application, database, integration and infrastructure health.
- Execute approved deployments, releases, configuration changes and housekeeping .
- Support Kubernetes environments using kubectl and Helm.
- Participate in 24×7 on-call support .
- Support DR drills, failover and failback activities .
- Prepare detailed RCA reports and maintain knowledge-base documentation .
- Coordinate with L4/vendor teams for complex issues. Must-Have Skills




- 4+ years of production application support / L2-L3 support .
- Strong Windows Server and Linux administration.
- Hands-on troubleshooting of:
- IIS / .
NET
- Tomcat / Java
- Mirth Connect
- MS SQL Server and PostgreSQL query troubleshooting.
- Basic database performance tuning.
- Kubernetes – kubectl, Helm, pod logs, events, networking.
- Scripting knowledge in PowerShell, Bash or Python .
- HL7 v2.x message debugging .
- Experience with ITSM tools such as ServiceNow or Jira Service Management. Positive to Have
- Healthcare application/support experience.
- NVIDIA Triton, vLLM or NVIDIA DCGM .
- GPU/AI inference platform support.
- Grafana, Zabbix or Azure Monitor.
- Experience with Kubernetes-based microservices. Ideal Candidate Someone who is a strong production troubleshooter , comfortable working across multiple technologies, can analyze logs and incidents independently, understands SLA-driven support , and is willing to participate in 24×7 on-call rotations .

📌 /Production Application Support (Gurugram)
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