Company Description Gears & Gear Drives, incorporated in 1982 and based in Bangalore, is a recognized leader in gear engineering and precision power transmission products. The company continuously upgrades its technologies and manufacturing facilities to deliver industrial machinery and equipment that meet international standards. Its portfolio includes electromechanical linear actuators, bevel type angle drives, geared motors, phase shifting drives, L drive gearboxes, and related solutions used across multiple industries. Gears & Gear Drives exports to the USA, Middle East, and Europe, building a strong global reputation for high-quality products and services. A strong focus on client satisfaction and reliable after-sales service underpins long-term customer relationships. Role Description The Customer Relationship Manager is a full-time, on-site role based in Bangalore Urban, responsible for nurturing and expanding relationships with domestic and international customers. This role involves managing key accounts, understanding customer requirements, coordinating with technical and production teams, and ensuring timely delivery of products and services. The Customer Relationship Manager will handle customer inquiries and complaints, oversee order status updates, and maintain accurate records in CRM or related systems. Daily activities include preparing proposals and quotations, following up on leads, supporting sales efforts,



and regularly communicating product updates and service offerings. The role also includes gathering customer feedback, identifying opportunities for improvement or cross-selling, and contributing to customer satisfaction and retention initiatives. Qualifications
- Strong customer relationship management and account management skills, with the ability to build trust and long-term partnerships.
- Proficiency in communication, negotiation, and presentation, including transparent written and verbal business correspondence.
- Experience in sales or business development in industrial machinery, engineering, or manufacturing environments is highly beneficial.
- Ability to coordinate with cross-functional teams, manage multiple priorities, and resolve issues in a timely and professional manner.
- Comfort using CRM tools, MS Office (Excel, PowerPoint, Word), and basic reporting and documentation practices.
- Relevant bachelor’s degree (e.g., Engineering, Business, or related field) or equivalent professional experience.
- Knowledge of international trade practices and export processes, particularly with markets such as the USA, Middle East, and Europe, is an advantage.
- Demonstrated customer-focused mindset, problem-solving skills, and willingness to be on-site and engage directly with clients and internal teams.

📌 Customer relationship manager (Bangalore Urban)
🏢 Gears & Gear Drives, Bangalore
📍 Bangalore Urban