- Multi-Channel Communication: Handle high volumes of inbound and outbound voice calls, emails, and live chat messages professionally.
• Issue Resolution: Listen actively to customer complaints, diagnose problems, and provide accurate, timely solutions.
• Data Management: Record details of customer interactions, inquiries, and complaints accurately in the company's CRM (Customer Relationship Management) database.
• Sales and Upselling: Identify opportunities to promote new products, services, or upgrades during customer interactions.
• Escalation Handling: Forward complex or unresolved technical issues to senior management or specialized support teams. Pay: ₹18,455.00
- ₹28,755.00 per month
Perks:
- Provident Fund Work
Location:
In person
📌 Contact Centre Executive (Chennai)
🏢 GRG POLY DYNAMICS PRIVATE
📍 Chennai
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