RESPONSIBILITY 1 I Ensure To Provide a Best-in-class Customer Experience
- I ensure the entire Store team acts with a “CUSTOMER FIRST” mindset where we find solutions for all the customers walking in.
- I am at the service of my customer queries at the welcome desk with mediums of Face-to-face, calls, emails, social media, and proactively finding solutions, after-sales, and other touchpoints.
- Gain deeper knowledge of CX after understanding CRM systems and practices. (CX Tools
- Exotel/Salesforce/Medallia, Strategies
- Welcomer/Goodbyer, Trail Room)
- Analyse customer feedback at all touch points (Customer Support, UnsatPOS, Social Listening, Store GMB Reviews and WOW) so that actions can be derived to enhance the experience further RESPONSIBILITY 2 I am the guardian of customer-centricity in my store
- I ensure 100% of my customers are greeted and welcomed at my Welcome desk, my Layout, and my Team
- all are @ the SERVICE of my customers.
- Provide Training for teammates to enhance customer assistance skills (Basic Interaction / WOW CX / Cash Counter Management)
- Fulfilling the promise of being “Available or Available” by promoting Store-Assisted Orders and App Downloads (for Future Purchases and CLV).
- I make regular decisions with my Team (Store Team + Captains of the Day) to improve the local customer experience suited to my catchment so that my store is the most loved sports brand. RESPONSIBILITY 3 I Prioritise a Smooth Checkout Experience For Customers




- Optimise Cash Counter Operations for efficient Checkout Experience (emphasise 50:50 Self Checkout, Reduce Not Satisfied Customers for Checkout Experience)
- Provide Cash Counter process training to store teammates to impact Checkout Timing and Cashier Discrepancy) RESPONSIBILITY 4 I Develop my Store Business through a Circular Economy
- I enable the Sustainable Business Development of Products (Buy-Back, Second-Life)
- I offer my customers the relevant After-Sales services/Repair and Maintenance (Eg, Cycle/Equipment Service, Stringing, Printing) RESPONSIBILITY 5 I recruit, develop, motivate and take care of human capital
- I lead by example by sharing our values, culture, and human fundamentals with my teammates.
- I anticipate human needs and recruit talents with my commercial strategy and economic activity. Are you a person who would love to work with people and enjoy collective decision Robust ability to analyze customer feedback, identify issues, and implement solutions. A genuine passion for delivering exceptional customer service and building strong customer relationships Comfortable using CRM systems, social media platforms, and other technology to enhance customer experience Keen to adapt/learn to Omnichannel expertise to blend online and offline customer experiences through digital tools and data analysis to optimize business performance. Potential Career Paths
- Store Director`
- User Happiness Ambassador
- User Happiness Leader
- Product Review team
- Voice Of Customer/Foresight team
- Customer Experience Leader

📌 Customer Satisfaction Manager (Prayagraj)
🏢 Decathlon
📍 Prayagraj