About the Role
We are looking for a proactive and customer-focused Customer Relationship Executive to build and maintain strong relationships with our clients and ensure high customer satisfaction.
Key Responsibilities
Handle inbound/outbound calls, emails, and WhatsApp queries from customersBuild and maintain long-term relationships with new and existing customers Resolve customer complaints and issues in a timely and professional manner Follow up with customers for feedback, renewals, and upselling opportunities Maintain customer database and update CRM regularly Coordinate with internal teams (Sales, Operations, Technical)
to ensure customer needs are met Prepare daily/weekly reports on customer interactions and issues
Requirements:
Graduation in any discipline1-4 years of experience in customer support / client servicing / relationship management Excellent communication skills
- Hindi & English Valuable knowledge of MS Office, CRM tools, WhatsApp & Email handling Patient, empathetic, and problem-solving attitudeAbility to work under pressure Pay: ₹15,000.00
- ₹30,000.00 per month Work