Hiring for Leading ITES Company in Kolkata Customer Support Freshers & Experienced Candidates Can Apply To Apply, WhatsApp Hi @ (phone hidden) Call Our HR's Sweety (phone hidden) Mahnaaz (phone hidden) Riya (phone hidden) Nisha (phone hidden) Pratiksha (phone hidden) Manisha (phone hidden) Hema (phone hidden) Job

Location:
New Town, Kolkata Available Roles Profile 1: Customer Support (Non-Voice) Fresher Graduate / Undergraduate Fresher

Salary:
14,00015,000 In-Hand + One-Way Cab + 1,400 Travel Allowance Shift: Rotational Working: 5 Days | 2 Rotational Offs

Location:
New Town, Kolkata Profile 2: Customer Support (Ecommerce Voice) Fresher Graduate / Undergraduate Fresher

Salary:
15,000 In-Hand + One-Way Cab + 1,400 Travel Allowance Shift: Rotational Working: 5 Days | 2 Rotational Offs

Location:
Recent Town, Kolkata Profile 3: Customer Support (Travel Voice) Fresher Graduate / Undergraduate Fresher

Salary:
20,000 to 23,000 In-Hand + One-Way Cab + 1,400 Travel Allowance Shift: Rotational Working: 5 Days | 2 Rotational Offs

Location:
New Town, Kolkata Profile 4: Customer Support (International Travel Voice) Experienced Graduate / Undergraduate

Experience:
Minimum 1 Year in International Calling CTC: Up to 3.9 LPA In-Hand:



Up to 25,000/Month + One-Way Cab + 1,400 Travel Allowance + Incentives Salary Hike: Up to 30% over Last Drawn Salary, not exceeding the maximum offer Shift: Rotational Working: 5 Days | 2 Rotational Offs

Location:
New Town, Kolkata

Key Responsibilities

- Handle customer queries through Voice / Non-Voice channels and provide accurate, timely resolutions.
- Understand customer concerns through effective listening/probing and provide appropriate support.
- Assist customers with product, service, order or travel-related queries depending on the assigned process.
- Maintain professional communication and deliver a positive customer experience.
- Record customer interactions and resolutions accurately in the system.
- Follow defined quality, productivity, SLA and process guidelines.
- Escalate unresolved or critical customer concerns to the appropriate team when required. Why Apply? 5 Days Working | 2 Rotational Offs | Cab Facility | 1,400 Travel Allowance | Fresher & Experienced Opportunities New Town, Kolkata Interested Candidates: WhatsApp Hi @ (phone hidden) Limited Openings Apply Now

📌 Freshers : International Voice Process : Customer Support : Apply Now (Kolkata)
🏢 Outpace Consulting Services
📍 Kolkata